I have a query about an amended TPEX reservation. I've contacted their customer service team whose response is inconclusive, hence this post...
Relates to an Advance Single Disabled Booking from Wigan North Western to Glasgow Central (original tickets were for a journey today to be collected from station) which I've changed through their website (Covid fee free amendment) to an another Advance ticket same route, time, ticket, different date however this time they are sending the amended tickets by post.
Their procedure says that I need to travel with both sets of tickets because I changed the booking. (New tickets may reference original booking but new tickets not yet received).
I went to the Wigan North Western station yesterday (day before departure)to collect original tickets from machine (I have the original reference code and payment card/PIN), however it wouldn't dispense due to a technical issue and the ticket office was closed.
My original travel departure (today) has now passed and the original tickets remain uncollected.
Question: Can I still collect my original tickets from ticket office (or ticket machine) even though it's now after departure because I still needs these to be shown with the new tickets for the amended travel arrangements next week?
Note that as a disabled traveller, it's difficult for me to keep attending the station to collect. I can't find a number for the booking office at Wigan NW which is an Avanti Station.
Response from TPEX "Hi, You would need to ask at the booking office to see if they can still print the tickets, or if you'd still need the originals."
Thanks for your help!
Relates to an Advance Single Disabled Booking from Wigan North Western to Glasgow Central (original tickets were for a journey today to be collected from station) which I've changed through their website (Covid fee free amendment) to an another Advance ticket same route, time, ticket, different date however this time they are sending the amended tickets by post.
Their procedure says that I need to travel with both sets of tickets because I changed the booking. (New tickets may reference original booking but new tickets not yet received).
I went to the Wigan North Western station yesterday (day before departure)to collect original tickets from machine (I have the original reference code and payment card/PIN), however it wouldn't dispense due to a technical issue and the ticket office was closed.
My original travel departure (today) has now passed and the original tickets remain uncollected.
Question: Can I still collect my original tickets from ticket office (or ticket machine) even though it's now after departure because I still needs these to be shown with the new tickets for the amended travel arrangements next week?
Note that as a disabled traveller, it's difficult for me to keep attending the station to collect. I can't find a number for the booking office at Wigan NW which is an Avanti Station.
Response from TPEX "Hi, You would need to ask at the booking office to see if they can still print the tickets, or if you'd still need the originals."
Thanks for your help!