Today I caught a Virgin Trains service from Penrith to London. Sitting behind me there was a teenage girl who got on at the same stop. When the guard came along and did a ticket check she presented her phone with a ticket on an app. However, the ticket had apparently been “deactivated”. The guard identified that it has been “deactivated” about 5 minutes after boarding the train. The girl had said she had no idea about what hat happened and the guard said maybe the payment hadn’t gone through properly. The conversation was perfectly civil and the girl bought a new ticket with no real complaint. I’m just curious as to how these things work and what actually happened? Is it really that easy to think you have a valid ticket on these apps but mistakenly not have one. I must say, I’m quite old-fashioned and take comfort from a piece of orange card that can’t go wrong! I really don’t see much benefit from tickets in mobile apps.