A hypothetical question, based on a real scenario (I've changed the locations to anonymize and simplify the actual scenario).
I was behind a passenger at the ticket office the other day at Staines, and the asked what ticket they should get - they wanted to travel to Stansted today, but then on their return (about a week later), travel to Windsor.
I was wondering what the ticket seller is required to do in this case. I understand one isn't normally obliged to consider split ticket options, or starting short, but for the stated journey one has two (three?) main options:
1. Buy a Windsor-Stansted Return, and start short at Staines (the validity codes allow this)
2. Buy a Staines-Stansted Return, and a single Staines-Windsor.
(3? Buy a Staines-Stansted Return, and excess the return portion? - is this possible?)
Are there defined rules/advice as to what should be offered/checked?
(In this scenario, the seller went straight for option 2, but I'm not looking to criticise the seller here, the cost difference isn't huge, just curious what would be considered reasonable.)
I was behind a passenger at the ticket office the other day at Staines, and the asked what ticket they should get - they wanted to travel to Stansted today, but then on their return (about a week later), travel to Windsor.
I was wondering what the ticket seller is required to do in this case. I understand one isn't normally obliged to consider split ticket options, or starting short, but for the stated journey one has two (three?) main options:
1. Buy a Windsor-Stansted Return, and start short at Staines (the validity codes allow this)
2. Buy a Staines-Stansted Return, and a single Staines-Windsor.
(3? Buy a Staines-Stansted Return, and excess the return portion? - is this possible?)
Are there defined rules/advice as to what should be offered/checked?
(In this scenario, the seller went straight for option 2, but I'm not looking to criticise the seller here, the cost difference isn't huge, just curious what would be considered reasonable.)