Back in Feb I bought two off-peak returns with Cross-Country from their website for travel in late March and had e-ticket delivery. I then put the e-tickets onto my CC iOS App. Because of lockdown I didn't travel and so requested a refund. Heard nothing for weeks and chased it up the other day to get a reply this morning from Cross-country saying refund denied as both tickets were "scanned / used" . I know they weren't because I haven't left the house and as far as I'm aware haven't activated the tickets. I'm a bit perplexed and now seem to be in a loop of "computer says no" with customer service. I thought of asking CC where the tickets were scanned but I'm appreciate any other suggestions!