Ticket + season ticket delay repay

Discussion in 'Fares Advice & Policy' started by Medicy, 20 Mar 2017.

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  1. Medicy

    Medicy Member

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    Joined:
    2 Apr 2012
    Good afternoon all,

    If you make a journey with a combination of a season ticket and another ticket (e.g. an off-peak return), and there is a delay, can you claim delay repay for the entire journey (i.e. both tickets)?

    For reference, the journey was Tunbridge Wells - Canterbury West (involving changes at Tonbridge and Ashford Int), with a season ticket covering the Canterbury-Ashford section. The entire journey is Southeastern.

    What value should be entered for the value of the ticket on the delay repay form?
     
  2. bb21

    bb21 Moderator Staff Member Moderator

    Messages:
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    Joined:
    4 Feb 2010
    Yes, you can.

    You don't use the preset form for these claims. Take a photo of your tickets and send Customer Services an email detailing your journey.
     
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