NARobertson
Member
Shortly before Christmas I went to Berlin by rail. The first train I needed was from Worle (WEston-Super-Mare) to London Paddington. On getting to the station I found my train was cancelled and the next one was late, resulting in a 53 minute late arrival at Paddington. My ticket was an open first return on a senior railcard, cost £214.50. I made my Eurostar connection but only because I had allowed about three hours transfer time.
According to the GWR delay repay rules, I am due for a delay of over 30 minutes a refund of a half the single fare, amounting to £53.62. I put in a claim form with the tickets and today received a cheque from GWR for only £10.73 (20% of £53.62).
I have made a number of claims in the past for small amounts and always found GWR to be satisfactory. But this time on a relatively large amount they have paid out far too little without any explanation.
Is there an national oversight body over delay compensation schemes to whom I can appeal over this or should I go back to GWR even despite some doubts about their honesty in this matter.
I would be grateful for member's advice,
Neil Robertson
According to the GWR delay repay rules, I am due for a delay of over 30 minutes a refund of a half the single fare, amounting to £53.62. I put in a claim form with the tickets and today received a cheque from GWR for only £10.73 (20% of £53.62).
I have made a number of claims in the past for small amounts and always found GWR to be satisfactory. But this time on a relatively large amount they have paid out far too little without any explanation.
Is there an national oversight body over delay compensation schemes to whom I can appeal over this or should I go back to GWR even despite some doubts about their honesty in this matter.
I would be grateful for member's advice,
Neil Robertson