I was travelling from manchester picc to newcastle back in july but on the day in question there was massive disruption in yorkshire then due to lightning strikes. So i managed to get to newcastle via carlisle in the end over 2 late. Once i got home i submitted a claim by post, waited the 20 days, then nothing. Contacted them and they said i had to send them a confirmation email about the price of the ticket since the company that they use to scan all their post didnt scan it properly and the price wasnt “clear” even though it was clear on the ticket so i got back in touch and hopefully i should soon get a refund after 2 months. Has anyone got a similar story about tpe or other toc’s?