TPE's illogical approach to delay repay

[Merseysider]

I made a journey on 19th July from Penrith to Guide Bridge. This involved a direct TPE train from Penrith to Manchester.

TPE have replied 'Thank you for contacting us about your journeys from Penrith to Wigan and Wigan to Guide Bridge'.

Is it logically possible to make two journeys whilst staying on one train?

There were no suitable Advance tickets for my chosen itinerary, as there are no TPE & Connections Advance tickets from Penrith to Guide Bridge. Therefore, it was necessary to split at Wigan. The tickets I held were Penrith>Wigan Advance and a Wigan>Guide Bridge Off Peak Day ticket.

The Penrith to Manchester train was running a quarter of an hour late. Reaching Manchester 14m late meant missing the hourly evening service to Guide Bridge, and an overall delay of 60 minutes.

I notice they state later on in the letter "I have noted that your journey was delayed by more than 60 minutes ... RTV to the value of £1.45". My journey was from Penrith to Guide Bridge so I honestly can't understand the approach they're taking here.

Whilst I don't have cause to complain about TPE very often, the only other incident this year being a (now resolved) problem with admin fees, I think it is pretty sh*tty that they're not paying out for the full journey, especially given the two months it's taken them to deal with a fairly straightforward case.

Will the new National Rail Conditions of Travel compel TOCs to pay out for all tickets used on a delayed journey, and if not why not?

 

[yorkie]

Let us know what Transport Focus say...

 

[yorksrob]

I've always found TPE to be stingy on such matters.

 

[rg177]

I've had a similar issue with Northern that I'm currently pressing them for. Although with me they literally made me up a new journey and compensated for it.

I'm actually quite surprised at TPE as they've often compensated me 100% of a journey even when I've only been delayed 30-59 minutes.

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[185143]

Found old TPE to be sensible with things like this, and would often send me more compensation than I was actually entitled to.

New TPE however...
Literally every claim/complaint I have made, their reply has been woefully unsatisfactory!

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[northwichcat]

Found old TPE to be sensible with things like this, and would often send me more compensation than I was actually entitled to.

New TPE however...
Literally every claim/complaint I have made, their reply has been woefully unsatisfactory!

I agree about old TPE. I once travelled on a combination of a Scarborough to Huddersfield Advance and the return part of a Huddersfield to Knutsford Off-Peak Return, when the Scarborough to Manchester train was delayed by 20 minutes meaning I missed the connection in Manchester and arrived back at Knutsford slightly over an hour late. I explained when I submitted the claim that I was using a combination of tickets due to Advances between Knutsford and Scarborough not being available and they gave me slightly more compensation than I was expecting.