• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

TPE's illogical approach to delay repay

Status
Not open for further replies.

Merseysider

Established Member
Fares Advisor
Joined
22 Jan 2014
Messages
5,411
Location
Birmingham
I made a journey on 19th July from Penrith to Guide Bridge. This involved a direct TPE train from Penrith to Manchester.

TPE have replied 'Thank you for contacting us about your journeys from Penrith to Wigan and Wigan to Guide Bridge'.

Is it logically possible to make two journeys whilst staying on one train?

There were no suitable Advance tickets for my chosen itinerary, as there are no TPE & Connections Advance tickets from Penrith to Guide Bridge. Therefore, it was necessary to split at Wigan. The tickets I held were Penrith>Wigan Advance and a Wigan>Guide Bridge Off Peak Day ticket.

The Penrith to Manchester train was running a quarter of an hour late. Reaching Manchester 14m late meant missing the hourly evening service to Guide Bridge, and an overall delay of 60 minutes.

I notice they state later on in the letter "I have noted that your journey was delayed by more than 60 minutes ... RTV to the value of £1.45". My journey was from Penrith to Guide Bridge so I honestly can't understand the approach they're taking here.

Whilst I don't have cause to complain about TPE very often, the only other incident this year being a (now resolved) problem with admin fees, I think it is pretty sh*tty that they're not paying out for the full journey, especially given the two months it's taken them to deal with a fairly straightforward case.

Will the new National Rail Conditions of Travel compel TOCs to pay out for all tickets used on a delayed journey, and if not why not?
 

Attachments

  • image.jpg
    image.jpg
    177.7 KB · Views: 57
Last edited:
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

rg177

Established Member
Associate Staff
International Transport
Joined
22 Dec 2013
Messages
3,737
Location
Newcastle-upon-Tyne
I've had a similar issue with Northern that I'm currently pressing them for. Although with me they literally made me up a new journey and compensated for it.

I'm actually quite surprised at TPE as they've often compensated me 100% of a journey even when I've only been delayed 30-59 minutes.

Sent from my F3311 using Tapatalk
 

185143

Established Member
Joined
3 Mar 2013
Messages
4,555
Found old TPE to be sensible with things like this, and would often send me more compensation than I was actually entitled to.

New TPE however...
Literally every claim/complaint I have made, their reply has been woefully unsatisfactory!

Sent from my SM-G920F using Tapatalk
 

northwichcat

Veteran Member
Joined
23 Jan 2009
Messages
32,693
Location
Northwich
Found old TPE to be sensible with things like this, and would often send me more compensation than I was actually entitled to.

New TPE however...
Literally every claim/complaint I have made, their reply has been woefully unsatisfactory!

I agree about old TPE. I once travelled on a combination of a Scarborough to Huddersfield Advance and the return part of a Huddersfield to Knutsford Off-Peak Return, when the Scarborough to Manchester train was delayed by 20 minutes meaning I missed the connection in Manchester and arrived back at Knutsford slightly over an hour late. I explained when I submitted the claim that I was using a combination of tickets due to Advances between Knutsford and Scarborough not being available and they gave me slightly more compensation than I was expecting.
 
Last edited by a moderator:
Status
Not open for further replies.

Top