- 12 Feb 2017
It may or may not make a difference to your decisions, but according to what you have said, you were clearly not guilty of the offence of boarding without a valid ticket. The problem is that you have told the court you did so.
There might be some value in the idea that he was misled during the phone call, but it shouldn't be overstated. If the staff member gave him the required written information, the company has stuck to the regulations in that respect. It wouldn't be a requirement for the person on the phone to inform him a second time. And it doesn't have a direct bearing on the fact that he chose to plead guilty.The number the OP rang should have made it clear he would need to appeal in writing after all