Train Operator 018717
Organisation - Planning/Performance Reporting
Job - Customer Care
Position Type - Part Time
Train Operator - Part time (Night Tube)
Due to the expected high response to these vacancies we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date of 4th January 2016 at 23:00hrs.
Grade: TO21
Based: Network wide
Salary: £49,673 pro rated dependant on the confirmed weekly hours you are allocated (15 hours per week equates to approx. £21,288 p.a.)
About us
Transport for London leads the way as a unique public service and its a great place to develop your career. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success.
What we need
Train Operators play a vital role in providing world-class customer service. Our customers rely on you to deliver a safe & reliable train service and to keep them informed along the way
We need reliable and responsible people who are able to work in isolation and as part of a greater team. We're looking for confident people who can maintain high levels of concentration for long periods of time in a non-stimulating environment. You should also be prepared to work from any location and through the night on Fridays and Saturdays.
London Underground benefits include
TfL pension scheme
Free Tube travel for you and one other (at the same address)
75% reimbursement of season ticket loans if you use national rail services to travel to and from work.
A wide range of tax-efficient benefits and employee discounts
To be eligible for this vacancy, you must
be prepared to work Friday and Saturday night shifts
be prepared to work anywhere in London
be prepared to complete a 16 week full time training course
have successfully completed a basic criminal records check and medical screening
be aged 18 or over by the published closing date on the application form
Job Purpose
To drive and/or operate trains, as rostered, in accordance with rules and procedures to the highest standards of safety and customer service
Principal Accountabilities
Operates the train in accordance with working manual procedures, safety and emergency procedures, timetable, specified driving procedures and environmental considerations
Carries out safety and emergency procedures
Identifies and where possible rectifies train defects
Provides customers with correct and timely information about delays, emergency situations and general customer travel information
Communicates with Line Controllers or other personnel, e.g. Signal Operators, Train Maintenance and Station Staff, about train delays, safety, security and emergency matters
Carries out train operational safety checks prior to entering service
Safely disposes of the train at the end of service
Drives the train in accordance with line practices
Responsible for ensuring an up-to-date knowledge of events that would affect train timings (requiring to read notices, traffic circular etc).
Gather all information required for their duty (train time, train location, train route)
Ensuring the train is brought into service at a specified time
Following scheduled train timetable
Ensure passengers safety at all times
Complete Incident Report Forms (IRF) when incidents occur on duty
Main Working Relationships
Train Operators will have to liaise with various operational grades. These will include:
Instructor Operators
Duty Manager Trains
Service Control Staff
All Station Staff
Skill requirements
Good time-keeping
Knowledge and understanding of rules and regulations relating to train operation and ability to execute them
Following train procedures and rules
Observing and following track signals
Understanding of how different variables affect train tracks, train equipment and driving ability.
Knowledge and complying with TfL practices on smoking, alcohol, drugs and attendance to duty.
Ability to communicate effectively with managers, other members of staff and customers
Act on observations and react in a controlled logical manner
Customer service skills
Knowledge of safety legislations
Able to perform under hazardous or pressurised environments.
Attributes required
Smart appearance representing the business
Flexibility and willingness to adapt to changes
Commitment to the role and its accountabilities
Pro-activeness in their approach
Responsible and positive attitude to work
Confidence in knowing your driving ability (i.e. braking times required)
High level of concentration for long periods of time in a non-stimulating environment
Ability to work in isolation for long periods of time
Patience
Working hours:
Candidates will be expected to work a minimum of 15 hours to cover Friday and Saturday nights.
Closing date for applications: 4th January 2016 at 23:00hrs
Please note: Due to the expected high response to these vacancies we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date.
Please ensure:
You have an active email address where correspondence, invitations to assessment events and practice material can be sent
All your contact details including phone numbers, address and email are updated and current on your application
The recruitment process consists of 4 stages. You will need to pass each stage to progress to the next:
Stage 1: Online Application Form
As part of the application process you will be asked a number of screening questions
Stage 2: Online test.
Due to the high volumes of applications you may not receive the on-line tests for up to 6 weeks from the published closing date.
Stage 3: AC1 - You will complete the following pencil and paper tests
SCAAT test
Following information
Understanding information
Error identification
Stage 4: AC2:
Recorded Voice Communication Test and Competency Based Interview
Please Note:
Due to the expected high response to these vacancies, there will be a delay between your initial application and the communication relating to the next stages of the recruitment process. We will be in contact by the end of January to give you an update on your application.
Outcome notification will be provided 10 to 14 days from the date of the last event, unless advised otherwise. We will keep you informed at your assessment event when this is likely to be.
Attending an Assessment Event
You will receive an email request inviting you to book into an assessment event.
You will receive confirmation of your booking together with any relevant information required for your assessment at the time of booking.
Notice of Cancellation
We require you to give a minimum of 48 hours' notice of cancellation or re-schedule. Non-attendance at your Assessment Event may lead to your application being withdrawn.
Please note that your assessment may be rescheduled once only; subsequent cancellation may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate
Charter you risk being withdrawn from the campaign.
Please be aware that the outcome of your final assessment will not be available until all suitable candidates have attended the assessment events. Outcome notification will be provided 10 to 14
days from the date of the last event. We will keep you informed at your assessment event when this is likely to be.
Appointment to Post
In order to be appointed to a post, candidates must successfully pass a basic criminal records check, employment referencing, medical screening and a drug & alcohol test. Candidates who do not pass the medical screening will have their offer of employment withdrawn.
Although you may be successful & offered the role you may not commence employment with TfL or start training immediately. There may be a requirement to delay your start date until you are required.
Training
Appointment to the post is subject to successful completion of a full time training course which will take a minimum of 16 weeks to complete. Candidates who do not pass the training will have their offer of employment withdrawn
Candidate Charter
You can download a copy of the Candidate Charter here . This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.
Additional Information:
We understand that this is a new role and you may have lots of questions about the role so we have put together a frequently asked questions page which you can download below.
Download FAQ document
If after reading the FAQ you still have questions about the role and need to speak to anyone within the Recruitment Team then please email the recruitment team at
[email protected].
We aspire to be as diverse as the city we serve; we welcome applications from all sections of the community.
