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Train Service Manager - what is it, exactly?

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Established Member
21 Sep 2011
Is anyone able to shed some more light as to the exact nature of these 2 roles...?


The description on the ad itself seems a bit vague..

You will have an understanding of the operational railway and the processes used to manage the train service in real time. This will include monitoring and recovery of services, information provision and management of the key contractual and performance interfaces with Network Rail.

You will be able to manage and deliver a safe, punctual and reliable train service, make quick and effective decisions, and communicate effectively across all levels of the business and with external parties. You will build and maintain a productive relationship with Network Rail counterparts, and record accurate incident and train service management information. You will be able to perform well under pressure and be able to work as part of a high performing team.

I'm more curious than anything as I don't think it's something I have anything like the right experience for :)
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RailUK Forums


Established Member
28 Jun 2005
Train Service Controller and Service Controller Assistant in old money.

Train service recovery, fleet management, logging, disruption management, incident response, perhaps Safety of the Line issues - every TOC has slightly different responsibilities of their controllers and control assistants (which go by a variety of names).

They say salary is competitive, going on what I know from my own employer you'd be looking at mid 30s as a minimum for either role, although there may be greater inequality between the two roles depending on how the duties are split.

Experience wise you'd be looking at front-line operational experience on the railway ideally, but you can get into these roles off the street if you have enough relevant experience outside the industry.
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