Trainline powered sites offering "virtual" refunds?

[gray1404]

Are there any Trainline powered booking engines that are offering "virtual" refunds (submit copy of cut ticket) in the event of the train being cancelled?

Would be preferred too if no booking, card or ticket collection (from TVM) fees were charged.

Thanks guys.

 

[Cdd89]

Scotrail do, in my experience.

 

[gray1404]

Scotrail do, in my experience.

Thanks. Is this the link for the form you use, even if you purchased the ticket online?

Refund Request Form

If you abandoned your journey due to disruption or a cancellation, you can request a refund on any ticket type. If trains are running normally and you decide not to make your journey, you can apply for a refund on certain types of ticket. There's a £10 administration fee per ticket. Please note...

www.scotrail.co.uk

 

[Cdd89]

Yep, that’s the one I used. It has the instructions on how to deface the ticket too.