Hello,
I am planning a trip from Southampton Central to York this Sunday and I've already purchased a 09:15-14:27 XC only advance ticket for SOU-YRK.
I am planning to buy another off peak day single ticket from Swaythling to Southampton Central. The first train on Sunday for this journey will arrive SOU at 09:09, so I only have 6 minutes for connection.
The staff at the SOU counter told me today that, if the SWG-SOU train were to be delayed and I miss the 09:15 XC train, I would have to buy a new ticket for SOU-YRK and there would be no refund on the previous advance ticket.
However, from the forum I found that, given that 6 minutes is enough for connection at SOU, those two tickets could be combined and I should be allowed to board with the next XC train.
My question is, if I were to be asked to buy a new ticket due to the delay of SWG-SOU, can I claim a refund? And if so, should I claim it from SWT or XC?
Thanks in advance for your help!
I am planning a trip from Southampton Central to York this Sunday and I've already purchased a 09:15-14:27 XC only advance ticket for SOU-YRK.
I am planning to buy another off peak day single ticket from Swaythling to Southampton Central. The first train on Sunday for this journey will arrive SOU at 09:09, so I only have 6 minutes for connection.
The staff at the SOU counter told me today that, if the SWG-SOU train were to be delayed and I miss the 09:15 XC train, I would have to buy a new ticket for SOU-YRK and there would be no refund on the previous advance ticket.
However, from the forum I found that, given that 6 minutes is enough for connection at SOU, those two tickets could be combined and I should be allowed to board with the next XC train.
My question is, if I were to be asked to buy a new ticket due to the delay of SWG-SOU, can I claim a refund? And if so, should I claim it from SWT or XC?
Thanks in advance for your help!