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Some surprises here.
GTR will be pleased that Great Northern has declined to be the least satisfied survey with significant drops in all measures (including seat comfort)
Northern join the low down.
Somehow Thameslink are not in the bottom 5.
Very grim reading.
http://d3cez36w5wymxj.cloudfront.ne...-Passenger-Survey-Autumn-2018-Main-report.pdf
GTR will be pleased that Great Northern has declined to be the least satisfied survey with significant drops in all measures (including seat comfort)
Northern join the low down.
Somehow Thameslink are not in the bottom 5.
Very grim reading.
http://d3cez36w5wymxj.cloudfront.ne...-Passenger-Survey-Autumn-2018-Main-report.pdf
...The lowest ratings for overall satisfaction were given to Great Northern (68 per cent), Northern (72 per cent), South Western Railway (73 per cent), TransPennine Express (73 per cent), and Greater Anglia (73 per cent).
Nationally the percentage of journeys rated as satisfactory overall was 79 per cent. This was significantly down compared to autumn 2017 (when 81 per cent of journeys were satisfactory). 81 per cent of passenger journeys were rated as satisfactory by passengers overall in autumn 2018.
Nationally the percentage of journeys rated as satisfactory for value for money for the price of their ticket was 46 per cent. This was not significantly different compared to autumn 2017 when 47 per cent were satisfactory. 69 per cent of journeys were rated as satisfactory regarding the level of crowding on the train. This was not significantly different compared to autumn 2017 when 69% of journeys were also rated as satisfactory.
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