On the subject of delays, I sometimes feel that some of the more knee-jerk reactions indicate that the 230's are considered to be the cause of the delays. Yes, there are occasions when they haven't been brilliant, but there are also occasions when a 197 get cancelled due to a "fault on the train". I personally have been delayed on a 230 with prolonged stops at both Hope and Caergwrle due to a stroppy passenger, and on other occasions more generally on the line due to trespass (and on one occasion some poor soul wanting to throw himself off a bridge). There have been bridge strikes, signal failures, track circuit failures, flooding, trees down, delayed freight trains, staff shortages, and let's not forget that some of the discontent with the line in general started when TFW had to withdraw the 175s and just simply stopped running trains completely on the Borderlands to use the 150s elsewhere with the replacement bus services unable to provide anything approaching an adequate service. When, in response to the subsequent outcry. a 2 hourly 230 service was brought in, the then deficiencies of the 230s started to show up when they were running all day, and had passengers using things like the doors. I have commented before about my experience of a door stopping about 2 inches open because I was foolish enough the press the open button a fraction of a second after someone else pressed the button on the other side... The other guy knew what had happened and how to work around it so it was resolved before the guard noticed
Things seem so, so much better now! (and hopefully will continue to improve).
Edit: Correcting spelling