Prodigy
Member
- Joined
- 30 May 2011
- Messages
- 221
Hi guys, I am asking this on behalf of my Mum's friend, who travelled to Newcastle with some friends.
They bought a ticket to go to Newcastle from Manchester via thetrainline. When they got there the train that they booked on was cancelled. They were told to get on the next train. The guard said it wasn't for that train and wanted to charge them 50£ and they refused. He reported them and now they are not being helped and are now told it's being 83£ and it will keep going up. The trainline keeps hanging up on them when they ring for advice.
Where do they stand on this? IF they paid for their ticket already and were specifically told to travel on the next train after the one they should have been on was cancelled, then surely they were not liable to pay ?
They bought a ticket to go to Newcastle from Manchester via thetrainline. When they got there the train that they booked on was cancelled. They were told to get on the next train. The guard said it wasn't for that train and wanted to charge them 50£ and they refused. He reported them and now they are not being helped and are now told it's being 83£ and it will keep going up. The trainline keeps hanging up on them when they ring for advice.
Where do they stand on this? IF they paid for their ticket already and were specifically told to travel on the next train after the one they should have been on was cancelled, then surely they were not liable to pay ?