My reply for this is quite interesting, as it is exactly the same bus station as that listed first on the best bus station thread.
But straight out its the new Derby Bus Station. In the vast amount of space that was gained for the new bus station and river lights from the demolition of the old bus station they've produced something which crams far too much into such a small space, the bays are far too busy. They should have opted for something with bays down both sides, giving it more capacity. They should also review what buses are in each bay.
For example, currently the Trans Peak is in the same bay as the Black Cat. The TP is supposed to leave 10 mins before the BC, but often it is late. Arriving in the bay when the BC is supposed to be on stand. Prompting that to move to another bay, which in turn prompts buses from that bay to move somewhere else. Its a bit of a knock on effect.
Bay 1 was constructed too close to the road, so is practicaly un-usable, even by small buses (apparently, in one of the first drafts of the bay assignments, the Red Arrow was supposed to be in bay 1. Yeah, a big coach in bay 1, good luck with that!).
The video screens don't work properly and often fail not showing the correct infomation, plus they don't actualy show important passenger news (for example, in the great snows of last year, it shown all buses as running on time. Which they wasn't, in fact they were cancelled. Resulting in a lot of confustion). The automatic doors on the bays also have problems and often fail. The seats are cold and uncomfortable, the buildings too cold, over crowded with no organisation to the flow of passenger and is acousticly poor. The building isn't very inviting, it becomes a very dull and gloomy place, particularly at night, it costs 20p to use the can. And finaly it has nowhere near enough litter bins.
Thats just my views on it.