With reference to a recent topic in the disputes & Prosecutions section. Today I tried to collect some advance tickets booked online via GWR's website at Marylebone Station. Only the return half tickets were printed no outbound or collection receipt. I tried recalling the booking again by inserting the credit card used online but no booking was found.
I luckily found a member of Chiltern staff on the concourse who was able to summon a colleague who opened the machine to check for stuck tickets. On opening the machine no tickets were found, it was suggested it may be a software fault as I was able to produce full details of the booking on my phone. They suggested that I contact GWR. I called GWR and after having been on hold for about 15 minutes spoke to web support who after consulting a colleague suggested I go to Paddington who should be able to sort the issue.
I then travelled to Paddington later in the afternoon who were able to print the missing tickets. This episode wasted a considerable amount of time this afternoon, am I just unlucky or is this a fairly common occurrence?
I luckily found a member of Chiltern staff on the concourse who was able to summon a colleague who opened the machine to check for stuck tickets. On opening the machine no tickets were found, it was suggested it may be a software fault as I was able to produce full details of the booking on my phone. They suggested that I contact GWR. I called GWR and after having been on hold for about 15 minutes spoke to web support who after consulting a colleague suggested I go to Paddington who should be able to sort the issue.
I then travelled to Paddington later in the afternoon who were able to print the missing tickets. This episode wasted a considerable amount of time this afternoon, am I just unlucky or is this a fairly common occurrence?