I am travelling later in the week from London Euston (on Virgin to Manchester) and took advantage of passing through London Victoria today to print out tickets (booked online) in advance of travel. The machine only printing a receipt and one ticket. The booking is for a family ticket covering 2 adults and 2 children. The ticket printed has a large C in the top right and says "Fixed Fam Single" top-left; there's only one of the seat reservations listed on that ticket.
After speaking with various members of staff, I was given a letter (headed "Ticket Office, London Victoria Station") with the "Ticket(s) haven't been printed owing to a TVM printer error at London Victoria" box checked (there are other boxes on this letter, not ticked, relating to other potential issues with travel). There is also a handwritten note in the box on the letter stating "Please allow customer to travel..." (and giving the departure/arrival date of travel), at it is signed and stamped.
My main question is, should I expect any difficulties when presenting this letter at the gate (or on the train) for my travel. I will be travelling with two small children and the platform for the London/Manchester train is only announced very close to the departure time. Is there anything I can, or should do, to help mitigate travel issues - beyond travelling with all paperwork that I've got.
After speaking with various members of staff, I was given a letter (headed "Ticket Office, London Victoria Station") with the "Ticket(s) haven't been printed owing to a TVM printer error at London Victoria" box checked (there are other boxes on this letter, not ticked, relating to other potential issues with travel). There is also a handwritten note in the box on the letter stating "Please allow customer to travel..." (and giving the departure/arrival date of travel), at it is signed and stamped.
My main question is, should I expect any difficulties when presenting this letter at the gate (or on the train) for my travel. I will be travelling with two small children and the platform for the London/Manchester train is only announced very close to the departure time. Is there anything I can, or should do, to help mitigate travel issues - beyond travelling with all paperwork that I've got.