I just booked tickets for Mrs Bungle and me to travel Newark - London after visiting family at the end of May, on Advance tickets with Two Together, on the VTEC website.
We normally travel with EMT as our "home" operator; when booking with them, I select number of passengers as 2, then Two Together railcard and number of railcards as "1". This correctly discounts both tickets.
Only on receiving the confirmation from VTEC just now, it became apparent that doing the same has led to only one of the tickets having the railcard discount applied - the other ticket has come out as an undiscounted Advance, leading to being overcharged £7.65. (£22.55 vs £14.90).
The VTEC website obviously expects the user to select a railcard for each passenger to receive the discount. This seems counter-intuitive in the case of Two Together (i.e selecting 2 railcards when only 1 is physically held), particularly when selecting 1 works perfectly well with other operators.
I've already emailed Customer Services and am awaiting a reply but it may take 10 days. It seems to me the website is not clear - it gives a total price straight away, which is nice, but offers no obvious breakdown of the tickets and makes it difficult to see that only one ticket is discounted. Is this my fault, or do I have reasonable grounds for a refund of the difference?
Also, in the event of no satisfactory response forthcoming, is this going to to make the discounted ticket invalid (as normally both should be discounted for travelling together on Two Together)?
Would be interested in the thoughts of the resident experts please!
We normally travel with EMT as our "home" operator; when booking with them, I select number of passengers as 2, then Two Together railcard and number of railcards as "1". This correctly discounts both tickets.
Only on receiving the confirmation from VTEC just now, it became apparent that doing the same has led to only one of the tickets having the railcard discount applied - the other ticket has come out as an undiscounted Advance, leading to being overcharged £7.65. (£22.55 vs £14.90).
The VTEC website obviously expects the user to select a railcard for each passenger to receive the discount. This seems counter-intuitive in the case of Two Together (i.e selecting 2 railcards when only 1 is physically held), particularly when selecting 1 works perfectly well with other operators.
I've already emailed Customer Services and am awaiting a reply but it may take 10 days. It seems to me the website is not clear - it gives a total price straight away, which is nice, but offers no obvious breakdown of the tickets and makes it difficult to see that only one ticket is discounted. Is this my fault, or do I have reasonable grounds for a refund of the difference?
Also, in the event of no satisfactory response forthcoming, is this going to to make the discounted ticket invalid (as normally both should be discounted for travelling together on Two Together)?
Would be interested in the thoughts of the resident experts please!