Bristol Rover
Member
- Joined
- 25 Oct 2009
- Messages
- 77
Touch wood this hasn't happened to me yet, but how does one stand in the following situation. I nearly had this problem a week ago and was not looking forward to the prospect.
Advance ticket purchased from London Paddington to Bristol, ticket only valid on train specified.
Travelling across the Underground from Station A to Paddington, using an Oyster card. Normal journey time (as specified by NR) 30 minutes. I would allow an hour for this.
Severe delays on the tube, journey takes 1 hour 10, train missed.
What are the passenger's rights in this case? I could imagine getting to Paddington and explaining to FGW and them saying 'not our problem mate'. And they'd have a point - it's not their fault that TFL have let you down.
However, the passenger has done all that can be reasonably expected of them, in leaving plenty of time, but being unlucky. Should the passenger be expected to pay what is essentially a fine (in having to buy a new ticket)?
The Oyster card could prove you left enough connection time, as the records are logged to the card.
I believe the situation would be different if a 'through ticket' had been bought, requiring the Underground (e.g. Clapham J to Bristol TM via Paddington), but let's concentrate on this case with the Oyster card and Advance Single.
Advance ticket purchased from London Paddington to Bristol, ticket only valid on train specified.
Travelling across the Underground from Station A to Paddington, using an Oyster card. Normal journey time (as specified by NR) 30 minutes. I would allow an hour for this.
Severe delays on the tube, journey takes 1 hour 10, train missed.
What are the passenger's rights in this case? I could imagine getting to Paddington and explaining to FGW and them saying 'not our problem mate'. And they'd have a point - it's not their fault that TFL have let you down.
However, the passenger has done all that can be reasonably expected of them, in leaving plenty of time, but being unlucky. Should the passenger be expected to pay what is essentially a fine (in having to buy a new ticket)?
The Oyster card could prove you left enough connection time, as the records are logged to the card.
I believe the situation would be different if a 'through ticket' had been bought, requiring the Underground (e.g. Clapham J to Bristol TM via Paddington), but let's concentrate on this case with the Oyster card and Advance Single.