So I went on a day trip yesterday and I arrived back into Cambridge gone past 11pm, the ticket barriers were closed and unmanned, I had no problem with this until it wouldn't accept my perfectly valid paper ticket, it returned the ticket but the barriers wouldn't open.
There were no passengers to tailgate as I was the last one off that train, and I waited for 5 mins or so for an attendant to hopefully come, they never, I wanted to get home so I just vaulted over the ticket barriers and made my exit.
Aware that my every move would be on CCTV I today emailed the train company who runs the station describing clearly the events, and I enclosed a photo of the valid paper ticket.
I'm hoping I will have no negative comeback about this? I had a valid ticket the ticket barriers wouldn't accept, there was no attendant, I had no option but to jump the barriers.
Surely it is there responsibility to ensure closed barriers are manned not only for health and safety reasons but also for any incidents like this?
I can't be the only person who has had this situation and under the circumstances I don't believe I have done anything wrong and I like to think the train operating company will agree aswell.
There were no passengers to tailgate as I was the last one off that train, and I waited for 5 mins or so for an attendant to hopefully come, they never, I wanted to get home so I just vaulted over the ticket barriers and made my exit.
Aware that my every move would be on CCTV I today emailed the train company who runs the station describing clearly the events, and I enclosed a photo of the valid paper ticket.
I'm hoping I will have no negative comeback about this? I had a valid ticket the ticket barriers wouldn't accept, there was no attendant, I had no option but to jump the barriers.
Surely it is there responsibility to ensure closed barriers are manned not only for health and safety reasons but also for any incidents like this?
I can't be the only person who has had this situation and under the circumstances I don't believe I have done anything wrong and I like to think the train operating company will agree aswell.