td97
Established Member
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- 26 Jul 2017
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I have 2 DR claims with LNER from November. Both journeys were very similar: split tickets and initial delayed legs on LNER.
LNER Newcastle - York: delayed on both occasions (one was door fault, the other was brake fault with emergency application at 125mph). One occasion resulted in a 28 minute delay; the other 32.
TPE York - Leeds: missed connections on both occasions due to LNER late running, arriving 1 hour+ late both times.
LNER are claiming that they are only accountable for the delays to their services, so have concluded the 28 minute delay (£0.00) and 32 minute delay (half LNER fare) is all they are accountable for.
I responded, via email, that this was not a satisfactory outcome as under NRCoT 14.1 they are liable for the delay to my whole journey as they were the TOC to initially delay myself.
I heard nothing after about a month (despite their 10/14 working day commitment) so have rung to query the progress, but still the outcome is that they will only be liable for their portion of the delay.
Can anyone clarify their position on this, and whether it is correct?
Thanks in advance
FWIW the DR is going to the CALMZONE charity
LNER Newcastle - York: delayed on both occasions (one was door fault, the other was brake fault with emergency application at 125mph). One occasion resulted in a 28 minute delay; the other 32.
TPE York - Leeds: missed connections on both occasions due to LNER late running, arriving 1 hour+ late both times.
LNER are claiming that they are only accountable for the delays to their services, so have concluded the 28 minute delay (£0.00) and 32 minute delay (half LNER fare) is all they are accountable for.
I responded, via email, that this was not a satisfactory outcome as under NRCoT 14.1 they are liable for the delay to my whole journey as they were the TOC to initially delay myself.
I heard nothing after about a month (despite their 10/14 working day commitment) so have rung to query the progress, but still the outcome is that they will only be liable for their portion of the delay.
LNER said:If one of our trains runs late or is cancelled and because of that you get to your destination station 30 minutes or more later than scheduled, ‘Delay Repay’ applies.
...
you have submitted your claim using separate tickets - also known as split ticketing. Each claim for Delay Repay is investigated using the details shown on each individual ticket, not the overall through journey.
Can anyone clarify their position on this, and whether it is correct?
Thanks in advance
FWIW the DR is going to the CALMZONE charity