Recently I've witnessed a growing trend to put people with pushchairs in first class.
This is especially apparent on Hitachi 80x units where the only space big enough to put an unfolded buggy / pram / pushchair is in the wheelchair users space 1st class.
These people only hold std class tickets.
On one hand this can be seen as delivering excellent customer service - allowing (more often than not mums) to sit with their child and have a bit of space.
However, the cynic in me says that this is starting a bad precedent
What are your thoughts? .
This is especially apparent on Hitachi 80x units where the only space big enough to put an unfolded buggy / pram / pushchair is in the wheelchair users space 1st class.
These people only hold std class tickets.
On one hand this can be seen as delivering excellent customer service - allowing (more often than not mums) to sit with their child and have a bit of space.
However, the cynic in me says that this is starting a bad precedent
- people who do have 1st class tickets have the value of their ticket undermined by standard ticket holders sitting in 1st class
- the space could be required for a wheelchair users part way along the journey. This will cause hassle for the parent having to move
- what happens when you get 3, 4, 5 or more pushchairs.
What are your thoughts? .
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