Good evening
I’ve just had one of the weirdest experiences, and I’m interested in getting to the bottom of this to avoid a repeat...
After the advice of forum members I’m taking the least controversial route from Effingham Junction to Clapham Junction (ie via Surbiton and Wimbledon or via Epsom) on a season. All good.
My ticket is being consistently rejected if I leave and/or join at Wimbledon. It’s fine at Surbiton, Epsom and Ashtead but weirdly not at Wimbledon.
I have sought assistance as indicated and until tonight, fine come through. Tonight on the gateline sadly two members of staff told me my ticket wasn’t valid because the trains from Effingham Junction to Clapham Junction don’t come through Wimbledon’. Yes I was incredulous and after a couple of minutes one member of staff told me he’d prove this by us both looking at the large destination board and he came through to do this. I was let through shortly after...
Leaving aside this particular staffing issue - is there any logical reason why a bog standard season from a machine should act this way? To avoid almost missing my train again I’d be happy to exchange my ticket if it helped.
thank you.
I’ve just had one of the weirdest experiences, and I’m interested in getting to the bottom of this to avoid a repeat...
After the advice of forum members I’m taking the least controversial route from Effingham Junction to Clapham Junction (ie via Surbiton and Wimbledon or via Epsom) on a season. All good.
My ticket is being consistently rejected if I leave and/or join at Wimbledon. It’s fine at Surbiton, Epsom and Ashtead but weirdly not at Wimbledon.
I have sought assistance as indicated and until tonight, fine come through. Tonight on the gateline sadly two members of staff told me my ticket wasn’t valid because the trains from Effingham Junction to Clapham Junction don’t come through Wimbledon’. Yes I was incredulous and after a couple of minutes one member of staff told me he’d prove this by us both looking at the large destination board and he came through to do this. I was let through shortly after...
Leaving aside this particular staffing issue - is there any logical reason why a bog standard season from a machine should act this way? To avoid almost missing my train again I’d be happy to exchange my ticket if it helped.
thank you.