So, I was booked on the 19:34 off Liverpool Lime Street, having rebooked three times having originally been booked on the 17:04. According to the station manager (who said "are you lm by any chance"), confirmed that the 20:18 service (should have been the 18:04) would run, or if it didn't he'd personally authorise a taxi home. In the middle of this, Virgin refused all first class LM passengers, even though their trains left mostly empty, and that was the position when I left on the above service, which left lime street at 20:32. Is this right? I want to complain but who to? both tocs?