Weve recently reviewed the Traveller programme, and as a result are making some changes to the benefits it offers.
After careful consideration, we will no longer be able to offer free travel on Fridays and Mondays. We understand this might be disappointing to some customers, however these changes will allow us to maintain the broader benefits of the Traveller programme, which I hope you will continue to enjoy.
Free First Class travel on Saturday and Sundays, for you and a guest
Kids can join you for just £10 each
Priority parking
Complimentary alcoholic and soft drinks at London Eustons First Class lounge
And of course, you still get that great Virgin Trains experience when you travel with us
Our complimentary onboard entertainment service, BEAM
Automatic Delay Repay
Our paperless, ultra-easy, time saving m-tickets
And earn Nectar points whenever you book tickets online, or via our app
This email constitutes the 60 days notice we're required to give you under Travellers terms and conditions, which begins on 5 July 2017, and ends 60 days later, on 3 Sept 2017. Please note the following points;
Well honour all bookings made for free travel to be taken on a Friday or a Monday during the 60-day notice period which ends at midnight on 3 Sept 2017 (or until Traveller membership expiry, if this occurs before the end of the notice period)
After the 3 Sept 2017 (or if your Traveller membership expires before then), you wont be able to make bookings for free travel to be taken on a Friday or a Monday.
Well honour all future bookings for free travel on a Friday or a Monday which were booked before midnight on the last day of the 60-day notice period, which will be 3 Sept 2017.
From 4 Sept 2017, free Friday and Monday booking will no longer be available.
We look forward to welcoming you onboard soon.
Since they'd already blocked booking of Friday/Monday peak-time trains last year, I struggle to understand the logic here. All they're likely to achieve is upsetting a lot of their first-class customers.