Potatopotato
Member
- Joined
- 3 Dec 2018
- Messages
- 16
I was hoping for some help in submitting a delay repay claim to Virgin trains.
I have completed the online form, and submitted. On submitting the form I get a response page saying that my submission was successful. However, I did not receive any form of automated email confirming my submission... so I have no proof that I actually made a claim.
Can anyone confirm if this is usual, or do you expect to receive an automated email and claim number as soon as you submit your form?
The claim is for quite a large sum (almost £150) so I would like to be sure I have it right.
Thanks for your help.
I have completed the online form, and submitted. On submitting the form I get a response page saying that my submission was successful. However, I did not receive any form of automated email confirming my submission... so I have no proof that I actually made a claim.
Can anyone confirm if this is usual, or do you expect to receive an automated email and claim number as soon as you submit your form?
The claim is for quite a large sum (almost £150) so I would like to be sure I have it right.
Thanks for your help.