paddington
Member
- Joined
- 19 Feb 2013
- Messages
- 964
I travelled on a virgin service that was slightly delayed, but this caused me to miss a connection to another operator (both the missed train and the next one ran on time) resulting in a long overall delay.
The issues with Virgin's online delay claim form have been well documented on this forum so I am wondering what the best way to claim is. The problem is that I used a rover ticket, which was not checked during this journey, so they would need to take my word for it that I actually experienced this delay - which wouldn't qualify for compensation on its own.
I would like to know how they should calculate the amount to be paid too.
Honestly, I am not deliberately choosing to be delayed (although my planned itineraries are ambitious, so even though each individual train is unlikely to be delayed, when you are taking 10+ different trains the likelihood that any one of them will be delayed is quite high). This rover should already be getting me another set of free tickets from Northern and it's only day 2 of 7.
The issues with Virgin's online delay claim form have been well documented on this forum so I am wondering what the best way to claim is. The problem is that I used a rover ticket, which was not checked during this journey, so they would need to take my word for it that I actually experienced this delay - which wouldn't qualify for compensation on its own.
I would like to know how they should calculate the amount to be paid too.
Honestly, I am not deliberately choosing to be delayed (although my planned itineraries are ambitious, so even though each individual train is unlikely to be delayed, when you are taking 10+ different trains the likelihood that any one of them will be delayed is quite high). This rover should already be getting me another set of free tickets from Northern and it's only day 2 of 7.