I was on a delayed Virgin service on Friday. The 11:49 from Carlisle to Euston arrived 30 minutes late.
But the National Rail website said it was 29 late.
Realtime Trains says it was 29.75 minutes late.
It was definitely 30 minutes late when the train stopped at the platform though. My phone time comes from GPS so it's accurate, and I'd been watching it closely as we approached Euston, hoping the train would be 30 late.
It was an Advance ticket bought from the Virgin website, so I should get automatic delay repay, but I don't expect that will happen.
Is there any point making a claim for this or will I just be wasting my time?
What's the best way to contact them to explain the situation? Presumably if I claim via the usual system it will be rejected automatically.
But the National Rail website said it was 29 late.
Realtime Trains says it was 29.75 minutes late.
It was definitely 30 minutes late when the train stopped at the platform though. My phone time comes from GPS so it's accurate, and I'd been watching it closely as we approached Euston, hoping the train would be 30 late.
It was an Advance ticket bought from the Virgin website, so I should get automatic delay repay, but I don't expect that will happen.
Is there any point making a claim for this or will I just be wasting my time?
What's the best way to contact them to explain the situation? Presumably if I claim via the usual system it will be rejected automatically.