I travelled on the heavily delayed VTEC 1600 Kings Cross to Aberdeen on Wednesday - arriving roughly three hours late into Aberdeen, due to signal failure outside York, fatality around Darlington and then issues with scheduling and staffing all the way up to Aberdeen. The relentless on-board announcements advised everyone to claim compensation but I was told, around about Inverkeithing during a check, that I would get nothing as I was on a free ticket. Is that the case? A ticket I received as an apology for inappropriate treatment on a previous journey has no reclaim value in the case of a delay? It was a Virgin First Class return scratchcard ticket.