I got a bit of a surprise today. I've tried to find an existing thread on this, but there isn't one, which makes me think I've just been given twaddle. I want to change an advance bought on Virgin's own website. I took it to a Virgin ticket office, expecting to pay the difference plus the £10 fee. I've done it twice in the past month, at Edinburgh as it happens, and both times changing Virgin advances bought on the Virgin website. I was informed elsewhere (I won't name the location) that Virgin has a new booking system and can't do it any more. I said, 'but an LNER office changed one of your tickets for me last week'. The answer was that LNER's still on an 'old system' and Virgin's 'new system' won't do it. I struggled to keep a straight face and said that I'd take the ticket they sold to me but can't change for me to another operator to have after sales performed. Is this right does anyone know, it sounded very odd to me?