• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Virgin weekend first

Status
Not open for further replies.

Darandio

Established Member
Joined
24 Feb 2007
Messages
10,672
Location
Redcar
He didn't have anything set up incorrectly; he simply sold the upgrade from Carlisle! As a matter of customer service (presumably), he was charging everyone a flat upgrade of £10, regardless of how far they had travelled. He clearly saw tickets from further afield, but didn't mind. It's a fair enough balance: there was significant disruption due to a train failure and other problems.

Were you with @Starmill ?
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Starmill

Veteran Member
Fares Advisor
Joined
18 May 2012
Messages
23,224
Location
Bolton

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,531
Location
"Marston Vale mafia"
He didn't have anything set up incorrectly; he simply sold the upgrade from Carlisle! As a matter of customer service (presumably), he was charging everyone a flat upgrade of £10, regardless of how far they had travelled. He clearly saw tickets from further afield, but didn't mind. It's a fair enough balance: there was significant disruption due to a train failure and other problems.

Ah, fair enough, a bit of a niche case.
 

BlueFox

Member
Joined
20 May 2013
Messages
759
Location
Carlisle
when the tickets arrive they should state between which stations the upgrades are valid.

The email said £15 was the price for an on board upgrade. So no tickets to arrive.
The email contains a link to "read more". That link went to a page that says the upgrade is £25.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,531
Location
"Marston Vale mafia"
The email said £15 was the price for an on board upgrade. So no tickets to arrive.
The email contains a link to "read more". That link went to a page that says the upgrade is £25.

And that is why I believe it is an error.

Good customer service would of course be (a) to honour it, and (b) to fix it. But the railway being the railway I bet it does neither.
 
Joined
26 Nov 2017
Messages
187
The email said £15 was the price for an on board upgrade. So no tickets to arrive.
The email contains a link to "read more". That link went to a page that says the upgrade is £25.

Thank you blue fox this adds context.

So all the replies about this being simple and nobody can understand why the upgrade couldnt be for 15 should now stand corrected.

Starmill you posts were quite short at best, remember this forum is to discuss points not dominate theM with the opinion that only yours is correct.
 

Starmill

Veteran Member
Fares Advisor
Joined
18 May 2012
Messages
23,224
Location
Bolton
Doesn't matter, @ForTheLoveOf was actually helpful in saying what he had done, unlike yourself.
This is exactly the problem you are having though. The method hardly matters at all. What's relevant is merely the principle. It is the principle that has been commented on by several people, with regard to your apparent lack of understanding of it.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,531
Location
"Marston Vale mafia"
This is exactly the problem you are having though. The method hardly matters at all. What's relevant is merely the principle. It is the principle that has been commented on by several people, with regard to your apparent lack of understanding of it.

No, it doesn't. Or not unless you believe you are entitled to purchase[1] a television set for £0.01 when Amazon periodically screw that up (you in fact are not, for avoidance of doubt).

It's an invitation to treat. There is no obligation on either side to transact at that price. I do agree that a TOC would have a job pushing anything other than a return to Standard if the payment of the correct fare was to be declined, though.

[1] That has a slight complication in that if they accept the order and take the money, you have more rights *unless the amount seemed obviously silly*. This isn't the case with this Weekend First example, because it's simply an invitation to treat, no contract is formed until the transaction actually occurs.
 

Starmill

Veteran Member
Fares Advisor
Joined
18 May 2012
Messages
23,224
Location
Bolton
Or not unless you believe you are entitled to purchase a television set for £0.01 when Amazon periodically screw that up (you in fact are not, for avoidance of doubt).
Er.
There isn't and never should be, within reason (for example if they offered you an upgrade for £0.15, then you might reasonably be expected to know it was a mistake).
It's an invitation to treat. There is no obligation on either side to transact at that price.
Well there is. If the customer has already started to consume the product at an agreed price, before the money is taken.

Why are you arguing on this point? It's deeply suspicious and disengenous for anyone to defend hypothetical but obvious breaches of consumer law?
 

Class83

Member
Joined
8 Jun 2012
Messages
494
Example Prices are here https://www.virgintrains.co.uk/experience/first-class/weekend-travel Carlisle-Euston is normally £25, there are quite a few, but not all examples.

However, I once got an email about a week before travel with a free upgrade (literally log into their site and print off a new seat reservation) to first from Virgin Trains, so I'm not saying they don't do occasional offers. I presume in that case they were running out of standard seats to sell and were quite happy to move a regular (though not in their traveler club) customer to first as some people will be reluctant/banned by work from booking 1st tickets.
 
Status
Not open for further replies.

Top