This explanation from GWR is confusing..
https://www.gwr.com/help-and-support/refunds-and-compensation/season-ticket-compensation
Void days
A void day is when there’s serious disruption at peak time, and we haven’t offered you another way to get to where you are going.
We will put posters up at our stations, and get in touch with you by email or post.
We'll explain what happened, and how you can claim either a season ticket extension or a refund.
Void days declared
Charter group: London-Thames Valley services**
Void days: Void days apply – 1 March and 17 October 2018
**Former First Great Western Link services
So presumably an annual season ticket holder is due a refund, or an extra two days on their season?
I haven't seen email or post explaining this. What happens at renewal? Is it automatic?
Thanks
https://www.gwr.com/help-and-support/refunds-and-compensation/season-ticket-compensation
Void days
A void day is when there’s serious disruption at peak time, and we haven’t offered you another way to get to where you are going.
We will put posters up at our stations, and get in touch with you by email or post.
We'll explain what happened, and how you can claim either a season ticket extension or a refund.
Void days declared
Charter group: London-Thames Valley services**
Void days: Void days apply – 1 March and 17 October 2018
**Former First Great Western Link services
So presumably an annual season ticket holder is due a refund, or an extra two days on their season?
I haven't seen email or post explaining this. What happens at renewal? Is it automatic?
Thanks