A partial quote, in order to comply with forum rules:Does anyone, even those who made the decision, think this can be a good idea?
If the hand-held machines sell the full range of tickets then I'm not totally against it, but what are the odds they'll be Avantix?TRAVEL CHAOS cut hit passengers at Leeds, Wakefield, and Doncaster stations if plans to axe 100 jobs at travel centres go ahead, a union has warned.
Passengers could also face pricier tickets if the jobs go, the Transport Salaried Staffs Association (TSSA).
It said 100 jobs were set to be axed at 12 travel centres on Virgins East Coast line between London and Edinburgh.
Across Yorkshire, it runs travel centres at stations in Leeds, Wakefield and Doncaster,
Ticket office staff would be moved out of officers and onto platforms to sell tickets from hand-held machines.
Does anyone, even those who made the decision, think this can be a good idea?
l thought the ticket office and travel centre at Leeds were both run by Northern, or did this transfer with the recent franchise change? l'm aware there's a window by the First class lounge run by East Coast but this can't affect that many.
There are four "ticket offices" at Leeds:
Main Booking Office (Northern)
Travel Centre (Northern)
Specialised Sales (Northern)
Business Collection Point (Virgin Trains East Coast)
So does this mean when my mum, who doesn't use the internet, wants to plan a journey to come and see me and buy suitable advance tickets, she has to do this on the concourse rather than at a window? Can the concourse sales assistant look up advance tickets to find the best fare, and renew her senior railcard?
Yes. It's the inevitable result of the increase in on-line and ATM sales.
Do the unions think that DOR (and even BR) would have a different policy?
The way it reads, it's not job losses but a change from office to platform/train.
All TOCs will be going the same way at franchise change.
So what exactly is the benefit of having booking staff loitering around on the concourse, as opposed to sitting behind a desk, or is this some sort of a wheeze to reduce terms and conditions for booking hall staff ?