thenorthern
Established Member
- Joined
- 27 May 2013
- Messages
- 4,114
A strange question but I had a situation this week and I was wondering if I was right in this situation and what would you have done in this situation.
The story goes I got on the 07:05 train at Uttoxeter traveling to Manchester and I planned to change at Stoke-on-Trent onto the 07:45 train.
Being an unstaffed station I was going to buy a ticket on the train however in the end the conductor didn't come so I ended up at Stoke-on-Trent on the wrong side of the barriers without a ticket. As the train was running 10 min late there was only around 4 min at Stoke-on-Trent to buy a ticket before the Manchester train departed. I spoke to the woman at the gates who told me I had to go to platform 1 and buy a ticket from the person who sells tickets to passengers who don't have them which given the conductor hadn't come on the East Midlands Train there was a queue of around 20 people waiting to purchase tickets.
I then explained this to the gate manager and asked if I could speak to the train manager of the Virgin Train and get a ticket from him and she replied no and that if I missed the Manchester train because of the queue it would have been my fault. She also said that if boarded the train without a ticket I would be liable for a penalty.
In the end I ignored what she said and got the Manchester train and went to the the train manager's booth and explained my situation and he was fine about it and sold me a ticket with appropriate railcard discount.
I was wondering though what is the right thing to do in this situation and what you would have done in this situation.
The story goes I got on the 07:05 train at Uttoxeter traveling to Manchester and I planned to change at Stoke-on-Trent onto the 07:45 train.
Being an unstaffed station I was going to buy a ticket on the train however in the end the conductor didn't come so I ended up at Stoke-on-Trent on the wrong side of the barriers without a ticket. As the train was running 10 min late there was only around 4 min at Stoke-on-Trent to buy a ticket before the Manchester train departed. I spoke to the woman at the gates who told me I had to go to platform 1 and buy a ticket from the person who sells tickets to passengers who don't have them which given the conductor hadn't come on the East Midlands Train there was a queue of around 20 people waiting to purchase tickets.
I then explained this to the gate manager and asked if I could speak to the train manager of the Virgin Train and get a ticket from him and she replied no and that if I missed the Manchester train because of the queue it would have been my fault. She also said that if boarded the train without a ticket I would be liable for a penalty.
In the end I ignored what she said and got the Manchester train and went to the the train manager's booth and explained my situation and he was fine about it and sold me a ticket with appropriate railcard discount.
I was wondering though what is the right thing to do in this situation and what you would have done in this situation.