05/07/2006
Better performance by Virgin Trains revealed as National Rail Trends yearbook is published
More trains on time. Many more passengers travelling. Fewer complaints.
Punctuality UP, passenger numbers UP, complaints DOWN these improvements by Virgin Trains are revealed today in an official report.
Improved timekeeping by both Virgin West Coast and Virgin CrossCountry is published by the Office of Rail Regulation in the National Rail Trends yearbook, covering the 12 months to March 2006.
The report shows that in the final quarter of 2005-06, the Public Performance Measure (PPM) for Virgin West Coast improved to 89.3 per cent from 74.7 per cent since the same quarter of the previous reporting year, and Virgin CrossCountry, Britain's longest distance operator, improved to 86.4 per cent from 82.7.
In the year to March 2006, passenger journeys on Virgin West Coast increased by 21.6 per cent to 18.5 million and Virgin CrossCountry continued its steady improvement of recent years to achieve 20.6 million passenger journeys, an increase of 7 per cent on 2004-05. Fewer complaints were received from customers.
The good news about this success follows hard on the heels of last month's revelation by Passenger Focus that many more passengers have become satisfied with Virgin Trains during the past year. The independent national rail consumer watchdog's Spring 2006 National Passenger Survey showed that overall satisfaction with the Virgin West Coast journey experience rose to 90 per cent, up ten points from Spring 2005, and to 84 per cent with Virgin CrossCountry, up one point.
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Latest Figures from NR (up to 27th May)
A general rise in Performance Figures across the network although FGW closely followed by GNER been the worst performers in Long Distance services.
Better performance by Virgin Trains revealed as National Rail Trends yearbook is published
More trains on time. Many more passengers travelling. Fewer complaints.
Punctuality UP, passenger numbers UP, complaints DOWN these improvements by Virgin Trains are revealed today in an official report.
Improved timekeeping by both Virgin West Coast and Virgin CrossCountry is published by the Office of Rail Regulation in the National Rail Trends yearbook, covering the 12 months to March 2006.
The report shows that in the final quarter of 2005-06, the Public Performance Measure (PPM) for Virgin West Coast improved to 89.3 per cent from 74.7 per cent since the same quarter of the previous reporting year, and Virgin CrossCountry, Britain's longest distance operator, improved to 86.4 per cent from 82.7.
In the year to March 2006, passenger journeys on Virgin West Coast increased by 21.6 per cent to 18.5 million and Virgin CrossCountry continued its steady improvement of recent years to achieve 20.6 million passenger journeys, an increase of 7 per cent on 2004-05. Fewer complaints were received from customers.
The good news about this success follows hard on the heels of last month's revelation by Passenger Focus that many more passengers have become satisfied with Virgin Trains during the past year. The independent national rail consumer watchdog's Spring 2006 National Passenger Survey showed that overall satisfaction with the Virgin West Coast journey experience rose to 90 per cent, up ten points from Spring 2005, and to 84 per cent with Virgin CrossCountry, up one point.
------------------------
Latest Figures from NR (up to 27th May)
A general rise in Performance Figures across the network although FGW closely followed by GNER been the worst performers in Long Distance services.