ScottGallagher
Member
- Joined
- 9 Dec 2012
- Messages
- 596
I remember a time around 2001 when Connex were forced to drop the word customer (SE side I think) as some passengers were so incensed by it due to the poor level of the service. I could have read it it in a rail mag but it definitely came from the MD or similar effectively saying after feedback from x date we no longer use the word.
Customers usually have a choice where they shop, passengers often dont.
Customers usually have a choice where they shop, passengers often dont.