We've got the Key, it's no secret... (Smartcards on GTR)

Discussion in 'Fares Advice & Policy' started by jon0844, 22 May 2015.

  1. Wallsendmag

    Wallsendmag Established Member

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    Or 2019 :)
     
  2. JaJaWa

    JaJaWa Established Member

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    Wasn't it the point of I(ntegrated)TSO?
     
  3. jon0844

    jon0844 Veteran Member

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    As I've said many, many times, the DfT should have taken the lead on this whole thing.

    Okay, so I'm sure the DfT would have messed it up, but having each individual TOC working on implementing 'their own bit' and no doubt duplicating a lot of processes, plus the interoperability issues, means we've waited years for a national smartcard system.

    Even now I don't know how it will all work out, although it does seem that systems like The Key are now beginning to become more reliable, and as ticket offices get new systems to manage them locally (no more doing stuff online, or staff having to email to get things processed), but at least we might be getting somewhere.

    The next step is to have these cards work on buses and other modes of transport too. That would ideally include everything from train, coach, bus to hiring a bike...
     
  4. philjo

    philjo Established Member

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    Is there any timescale when carnets will be available on the Key on the GN route?
    The Key is also limited in usefulness as it still cannot be used at Cambridge.
     
  5. jon0844

    jon0844 Veteran Member

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    No idea on when carnets will come to the Key, or Cambridge.. but interoperability between TOCs should solve the latter problem. I know never to get too excited as everything with the Key has been a long, drawn out, process.
     
  6. holmestm

    holmestm Member

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    For the first time I've ordered a weekly season on my Key Smartcard to be delivered to Meldreth and it won't load. Customer care have no clue and have asked me to take a photo of the Validator at the station. Card works, and I can see my previous orders on the ticket machine at the station. The delivery station is not the starting station (which is Foxton) but it won't load there either. Any suggestions?
     
  7. JaJaWa

    JaJaWa Established Member

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    Just received this survey asking about improvements to National Rail smartcards:

    https://www.surveymonkey.co.uk/r/smartcard1

     
  8. David Sullivan

    David Sullivan New Member

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    I've just started a job close to Welham Green/Hatfield commuting from New Barnet using bike-train-bike.

    I've ordered a free Key card from GTR but I've not used it for a season ticket yet as I didn't notice when I ordered the card that I'd have to activate any ticket on a non-Oyster reader, the other thing I was hoping for is a little more flexibility like Contactless as I can (and have) cycled the whole way and is a bit of a waste paying for a ticket I'm not using on the nicer days.

    I'm on paper season tickets at the moment and can activate the Key card on a reader on my way home now I'm more settled in but I'm wondering whether it's worth bothering with, it'd be nice to be able to travel direct to Finsbury Park/Highbury and Islington after work without having to buy an extra ticket but the benefits seem fairly marginal.
     
    Last edited: 6 Jun 2018
  9. Hadders

    Hadders Established Member

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    I'd avoid The Key and stick to a paper ticket to be honest.
     
  10. jon0844

    jon0844 Veteran Member

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    Why? I think most of the early day issues have been resolved now for season tickets and KeyGo has limitations but works within the areas marked.
     
  11. WymoWanderer

    WymoWanderer Member

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    I occasionally travel to London from Bedford to Aldgate using:

    Paper Carnet singles from Bedford to Farringdon
    Oyster PAYG from Farringdon to Aldgate

    Farringdon has Oyster readers when you switch from the Thameslink platform to the Underground platform.

    Now, I would like to have the option of using the KeyGo card but I wanted to know, can I touch out of KeyGo using the Oyster readers when switching platforms? (So I don't have to go to the station exit barriers.

    Appreciate Carnet tickets are not yet available for KeyGo.
     
  12. jon0844

    jon0844 Veteran Member

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    I don't think they ever will be. It seems the DfT is not interested in funding the switch and are happy with paper tickets that are routinely abused (and as such, with such high levels of fraud the genuine users are treated with suspicion if there's the slightest discrepancy).

    As the ticket revenue goes to the DfT, I guess nobody cares. Maybe Chris Grayling thinks they're fine as they are.. even though each ticket is valid for unlimited use for a 3 month period and, obviously, lots of people take advantage.
     
  13. Wallsendmag

    Wallsendmag Established Member

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    You haven’t heard about the £80m then ?
     
  14. jon0844

    jon0844 Veteran Member

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    No, what £80m? They're doing the carnet onto smartcards for just £80m, or this is what Chris Grayling cost us this weekend?
     
  15. Aictos

    Aictos On Moderation

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    Just one question why is it so difficult to enable railcards for KeyGo when you can add specific railcards to Oyster?

    Surely they're both smartcards so it's possible unless it's a issue with the back house software for the Key?
     
  16. Wallsendmag

    Wallsendmag Established Member

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    Smart Ticketing on National Rail a DfT run and funded project that sees every TOC at least accepting an making their products available on ITSO.
     
  17. jon0844

    jon0844 Veteran Member

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    But GTR already has an ITSO product and has since the contract began, yet the carnet offering has not and I'm told will not be part of it. Maybe it will happen one day, but I can't see it as part of the current management contract. I'd be glad to be proved wrong.
     
  18. 717001

    717001 Member

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    Some GN/TL single and return tickets are now available for the Key from certain stations - anytime and off-peak (but not super off-peak), allowing railcard discounts. However these can only be purchased on ticket machines but can be used straightaway.

    The situation does seem quite fluid and needs reading in conjunction with other relevant points on the pages, so won't quote specific website text, but for GN info on what tickets are currently available see: https://www.greatnorthernrail.com/tickets/the-key-smartcard
    (scroll down to faqs) and for railcard info:
    https://www.greatnorthernrail.com/help-and-support/contact-us/faq/the-key-smartcard

    Hopefully they will continue to add other options.
     
  19. Wallsendmag

    Wallsendmag Established Member

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    That’s fine just wait a couple of months
     
  20. APUK002

    APUK002 Member

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    Yey,been waiting for daily tickets with railcard to be available on that. I’m pleased it came out eventually!
     
  21. JP

    JP Member

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    They say you can use a Gold Card but I'm yet to see that actually show as an option on the machines. Same with 26-30 Railcards. All well and good having that on their website but it's not the case at the ticket machines.
     
  22. Wallsendmag

    Wallsendmag Established Member

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    I see that SWR are introducing smartcard carnets.
     
  23. APUK002

    APUK002 Member

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    Will have to try it myself
     
  24. philjo

    philjo Established Member

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    https://www.southwesternrailway.com/train-tickets/smart-ticketing/carnet

    Interesting to see from the FAQs that the SWR carnet gives you unlimited travel that day as if you held a 1 day rover or season. The SWR carnets are based on anytime return fares. The GTR version is based on singles in both anytime and off-peak versions.

     
  25. ForTheLoveOf

    ForTheLoveOf Established Member

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    I suppose then at least they are giving you an advantage for the inconvenince and relatively poor value for money.
     
  26. mattdickinson

    mattdickinson Member

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    The latest Keygo map now shows availability to Dartford on Thameslink services.

    Purely speculation on my part, but I wonder if the expansion of Contactless (but not Oyster PAYG) availaibility to Radlett and Welwyn Garden City is a trial of much greater interavailability. (For example Keygo acceptance on all London Zones services on any TOC and TfL in return for Contactless acceptance anywhere on the Keygo map.)
     
  27. MikeWh

    MikeWh Established Member Senior Fares Advisor

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    Interesting that you can use it on GWR services on the North Downs Line and Coastway but not Southeastern. If you genuinely cannot use it on Southeastern services between Dartford/Swanley and London then that's a recipe for a PF/Prosecution bonanza culminating in serious bad press.
     
  28. fkofilee

    fkofilee Member

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    Can be used on the North Downs because the interchange with Southern services from Dorking / Horsham on Metro Routes. But notice how Betchworth etc isnt included on the map.
     
  29. infobleep

    infobleep Established Member

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    I asked them a question about Dorking on a Facebook advert. I should have asked about Betchworth. :grin:
     
  30. mattdickinson

    mattdickinson Member

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    The latest Keygo map shows that validity of Keygo has been extended from Redhill to Leigh (but not Tonbridge), from Slade Green to Dartford, and St.Mary Cray to Swanley.
    The main Key map hasn't been updated yet, but it seems unlikely that only Keygo would be accepted.
     

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