py_megapixel
Established Member
When I visited Manchester a while ago I ended up with a TfGM ITSO card. Can these be used as "The Key" cards?
-
Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
We've got the Key, it's no secret... (Smartcards on GTR)
- Thread starter jon0844
- Start date
- Status
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
mattdickinson
Member
Validity of the Key (but not Keygo) has now been extended to Kings Lynn, Rainham, Sevenoaks, Tonbridge and Ashford International.
The map shows smaller Southeastern stations as "Collect tickets at Ticket Vending Machine", presumably as there are no gates or validators at these stations.
The map shows smaller Southeastern stations as "Collect tickets at Ticket Vending Machine", presumably as there are no gates or validators at these stations.
bubieyehyeh
Member
- Joined
- 25 Feb 2016
- Messages
- 321
That map still seems to imply you need a travelcard ticket in the pink shaded area. I've been querying this with Southern and then with London Overground.
This week after two months I got a reply from London Overground about if a non-travelcard ticket to Shepherds Bush on the key was valid on London Overground between Clapham Junct and Shepherds bush.
Southern initially implied I could only use Southern services, and not London Overground, since the key ticket wasn't a travel card. When I questioned further Southern admitted it was valid but LO couldn't read the key, so might cause issues.
So I ask LO and they say tickets on the key (but not keygo) are accepted on LO between clapham junction and shepherds bush.
This week after two months I got a reply from London Overground about if a non-travelcard ticket to Shepherds Bush on the key was valid on London Overground between Clapham Junct and Shepherds bush.
Southern initially implied I could only use Southern services, and not London Overground, since the key ticket wasn't a travel card. When I questioned further Southern admitted it was valid but LO couldn't read the key, so might cause issues.
So I ask LO and they say tickets on the key (but not keygo) are accepted on LO between clapham junction and shepherds bush.
Verulamius
Member
- Joined
- 30 Jul 2014
- Messages
- 246
It would appear that you can now use the Key between any two stations on the GTR and South Eastern networks.
Is this right?
Is this right?
717001
Member
- Joined
- 4 Aug 2018
- Messages
- 221
I believe there are still a few gaps where not yet valid eg Peterborough
paul1609
Established Member
Doesn't include any SWRailway station (beyond Warblington, Guildford Branch), North of Wembley or Peterborough. Keygo is not available on Southeastern.
Wallsendmag
Established Member
Coming soon I believe.
bubieyehyeh
Member
- Joined
- 25 Feb 2016
- Messages
- 321
How? I can't see anything on my keygo account page on the website.
ThameslinkUser
Member
Supposedly not...
keyGo | Thameslink Railway
Make your key smartcard even smarter with keyGo automatic ticketing and payment.
www.thameslinkrailway.com
ThameslinkUser
Member
Do you happen to know if it will be all railcards, or will the 16-17 Saver be left out again?
- 16-17
- 16-25
- 25-30
- Senior
- HM Forces
- Annual Goldcard
- Disabled Adult and Child
- Network Railcard
- Job Centre Plus
I logged in to check - there is now an option to add a rail card but it doesn't seem to actually work.
As an aside I also noticed the KeyGo charging doesn't seem to be working correctly - I wish I hadn't looked!
Envy123
Member
How so? It had some hiccups in the early days but has since charged me correctly every time.
GoByThameslink
Member
- Joined
- 6 Mar 2010
- Messages
- 75
Per the email I received:
The process of adding a railcard to the Key smartcard requires manual verification by our customer relations team as a one-off process. As a result, we are promoting the upgrade initially to existing users of KeyGo before promoting the initiative network wide in September to help spread demand. For existing users, the ability to add railcards is being released in phases:
- Great Northern customers – today, 13th August 2020
- Thameslink customers – Wednesday 19th August 2020
- Southern customers - Wednesday 26th August 2020
mattdickinson
Member
It seems to be accessible for any GTR Keygo cardholders at https://ticket.greatnorthernrail.com/account/photocards-railcards
although you need a photo of your railcard, which could be tricky for digital railcards.
GoByThameslink
Member
- Joined
- 6 Mar 2010
- Messages
- 75
Agreed, just tried it. I originally registered on the Thameslink website. Hopefully, for Digital Railcards, they will accept Screen Prints.
ThameslinkUser
Member
This seems to depend on what type of railcard you have. For example, my 16-17 saver only needed my name and card number, all other details were automatically filled in.
Wallsendmag
Established Member
Maybe because it's only available online so the database is already accessible?
ThameslinkUser
Member
That’s a good point, considering the majority of other railcards (not sure about the 26-30) can be purchased at stations, requiring additional information and photographic evidence.
bubieyehyeh
Member
- Joined
- 25 Feb 2016
- Messages
- 321
If I bought a annual season ticket on the key, would this automatically enable the gold card discount on the keygo account for same key?
I'm guessing things aren't that joined up (GTR). I assume a gold record card would arrive in the post, and then I have to apply to have it have the discount added to the keygo.
I'm guessing things aren't that joined up (GTR). I assume a gold record card would arrive in the post, and then I have to apply to have it have the discount added to the keygo.
- Status