Ha! Stand and wait if you're within 60 miles of London.
On busier trains, I do get asked questions by passengers (that's what you get for wearing an orange jacket
), which is something I'm more than happy to assist with, of course, especially as I know my local transport networks pretty darn well. It's always good to build up a bit of a community spirit by having a chat if you're stopped for a while in a queue or even at an incident site, or even standing on a platform.
I find passengers are a lot more relaxed if the carriage doesn't feel full of insular commuters and bored/indifferent/unfriendly staff.
Seriously, though, I'm sorry to hear about this incident, and once again my thoughts go out to the staff involved.
I'm glad the passengers didn't detrain and it sounds like everything was dealt with calmly.