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What aspects of the railways does the UK railway industry do well at?

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yorksrob

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Our regional railway has the potential to be a wonderful asset. Unfortunately because of the way it's run, it's more of a national embarrassment.

The railway is there to be exploited. Unfortunately, the trains are too short, they're cancelled half the time, fares are uncompetitive etc...

Story of Britain today really.
 
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Arkeeos

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Surprised no one has said safety, the UK rail network is the second safest behind denmark.

Honestly once Hs2 and NPR is finished we're going to have one of the best rail networks in the world.
 

yorksrob

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Surprised no one has said safety, the UK rail network is the second safest behind denmark.

Honestly once Hs2 and NPR is finished we're going to have one of the best rail networks in the world.

If they can find any trains to run on it. They'll have scrapped most of them as "not safe enough".
 

CeeJ

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People have said staffing and London's Contactless system. London does it the best for sure. Nothing can quite prepare you for the Paris Metro's fully gated but staff-less stations. Had to jump the barrier twice (with a valid ticket) due to lack of staff.
 

Bletchleyite

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People have said staffing and London's Contactless system. London does it the best for sure. Nothing can quite prepare you for the Paris Metro's fully gated but staff-less stations. Had to jump the barrier twice (with a valid ticket) due to lack of staff.

I have had to do that twice in the UK too for the same reason, once at Luton Airport Parkway and once at Elephant and Castle LU. There might be intended to be staff, but there weren't.
 

The exile

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Le Croisic is a small seaside resort at the end of a single track branch, not a major rail centre.


Being sited on an active rail line is not necessarily an advantage. Many places have no stations because there are no stopping services to serve them and there is no way of providing stopping services without reducing track capacity for expresses.
True - I now realise I misread the original comment!
 

Birmingham

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I have had to do that twice in the UK too for the same reason, once at Luton Airport Parkway and once at Elephant and Castle LU.
The problem I find with LU gates is the sole member of staff on the gateline can also be dealing with, shall we say, lengthy customer service enquiries. So even if all you need is to be tapped through because the magstripe on your travelcard has fried, you have to wait as long as that takes.

Once I was at a different LU gateline, also with a travelcard with a fried magstripe, and there was no member of staff on the gateline. I inserted my ticket even though I knew it wouldn’t work; it was pretty cool seeing one gate open ‘by itself’ a few seconds later. I think there was a control room behind me monitoring!
 

bicbasher

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The problem I find with LU gates is the sole member of staff on the gateline can also be dealing with, shall we say, lengthy customer service enquiries. So even if all you need is to be tapped through because the magstripe on your travelcard has fried, you have to wait as long as that takes.

Once I was at a different LU gateline, also with a travelcard with a fried magstripe, and there was no member of staff on the gateline. I inserted my ticket even though I knew it wouldn’t work; it was pretty cool seeing one gate open ‘by itself’ a few seconds later. I think there was a control room behind me monitoring!
At Forest Hill (London Overground), if there isn't a staff member on the gateline, the ticket clerk or whoever is in the ticket office can open the gates without having to leave them open.

The Platform 2 exit is another story, they leave it open when a member of staff is taking a break.
 

E27007

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The "Turn Up And Go" aspect of rail travel is a welcome asset , also the tolerance to enthusiasts, enthusiasts who congregate at stations and railway facilities, taking photographs etc, are all tolerated by the public, the staff, and the railway police.
Not all countries have that attitude, although following the terrorist attacks, the police and staff became suspicious of enthusiasts, a suspicion which seems to have dropped , "why are you taking photographs at this station", "what are you writing down" I have personally witnessed the Police questioning enthusiasts at stations, I cannot see terrorists taking numbers as a prelude to a knife attack
 

hkstudent

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Passenger Rights Protection in many aspects are better defined in the UK in many aspects, not just the delay repay, but also the combine of tickets and automatic missed connections protection.


EU is still falling behind in offering long distance through ticket, which allow missed departure protection.
 

Bletchleyite

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EU is still falling behind in offering long distance through ticket, which allow missed departure protection.

It would be really, really simple for the EU to legislate that a contiguous journey counts as one journey. Unfortunately the SNCF-DB lobby is too strong, and they don't want it as it'll cost them money. Given how EU261 slapped the airline industry I guess Air France-KLM and Lufty aren't quite as influential.

It is, however, I suppose insurable if you're travelling internationally at least. As any prudent foreign traveller has insurance, this disconnect is not that much of an issue to most UK travellers - if you miss your connection and they won't reroute, just buy a ticket (and book a hotel if stranded overnight) and claim on your travel insurance for it. Cheaper policies might have too high an excess to make it worthwhile, but the lesson there is that a cheap policy is a false economy.
 

hkstudent

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It would be really, really simple for the EU to legislate that a contiguous journey counts as one journey. Unfortunately the SNCF-DB lobby is too strong, and they don't want it as it'll cost them money. Given how EU261 slapped the airline industry I guess Air France-KLM and Lufty aren't quite as influential.

It is, however, I suppose insurable if you're travelling internationally at least. As any prudent foreign traveller has insurance, this disconnect is not that much of an issue to most UK travellers - if you miss your connection and they won't reroute, just buy a ticket (and book a hotel if stranded overnight) and claim on your travel insurance for it. Cheaper policies might have too high an excess to make it worthwhile, but the lesson there is that a cheap policy is a false economy.
Many travel insurance in the UK just only cover missed connections on outbound and inbound journeys, not the journeys during the trip, that's a bit annoying and hard to find suitable alternative which provides that option.
 

railfan99

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Comparing the UK with the largest Australian states of NSW and Victoria (Sydney: 5.5m and Melbourne 5.1m are respective capitals), the UK does better on:

(a) frequency, especially long distance where in NSW there might be two trains a day (e.g. Sydney to Albury, 645km)
(b) ready availability with trained 'route knowledge' drivers of alternative routes - a constant theme in UK, but mostly unavailable in Australia
(c) competing operators in some cases - gives passengers the opportunity to do a 'round trip', or perhaps find a cheaper fare
(d) large numbers of branch lines still with passenger trains e.g. Gunnislake or Looe would be road coaches in Australia - for instance, the NSW Casino - Murwillumbah line close to Queensland's famous Gold Coast surfing beaches was closed in c.2002: previously had the 'Gold Coast Motorail Express' from Sydney that was a popular train with sleeping and sitting cars
(e) availability of Eurail/Interrail Passes - in Australia, the Austrailpass if it still exists isn't worth it (though NSW TrainLink have a good Discovery Pass that offers travel to Melbourne and Brisbane as well)
(f) speed: the fastest speed in Oz is only on a few sections of a few lines, and is 160kmh (although fair swathes of V/Line trains in Victoria achieve this: in NSW, lines tend to often be more 'steam age' with many curves)
(g) the huge number of major heritage and tourist railways (such as NYMR, WSR etc)
(h) how managers such as at LNER operated catering on trains in the week just gone, and how trains kept running a partial service (helped by how RMT members struck but ASLEF ones did not I gather from afar)

Where the two Oz states tie with UK:
(a) historic stations - plenty in all three jurisdictions
(b) ease of access between trains and platforms - certainly not the case in much of Europe with 'steps down' still on some trains and low level platforms at many stations
(c) safety - although NSW TrainLink had two killed in the cab of an XPT at Wallan, 45km north of Melbourne when the pilotman in the cab failed to tell the driver to slow to 25kmh at a crossing loop in a track maintenance area

Where at least one Oz state beats the UK:
(a) rail- coach connections: typically operated by government owned NSW TrainLink and in Victoria, V/Line and depart from interchanges at stations, not 'next to the station' as at Taunton for Bishops Lydeard
(b) probably the availability of car parking for travellers/commuters - perhaps reflects UK land values
(c) airconditioning on trains - necessity in the Australian summer, although temperatures do vary, but highs of 30-38 degrees not uncommon
(d) ready availability of drinking water on trains - I can't recall seeing this in the UK
(e) while for railway enthusiasts, NSW still has its XPT trains (based on UK HST design) operating until 2023 from Sydney to Melbourne, Brisbane/Grafton/Casino and Dubbo
(f) in Victoria especially,being able to take bikes on trains (though limited, and conductors can refuse, not that I've seen this lately)
(g) cheaper fares per rail kilometre - how you afford some of the fares given median incomes in UK are below Australia's astounds me, but perhaps only affluent Britishers use first class sections on (say) Avanti/GWR/LNER)
(h) in Victoria, the myki smartcard is valid on shorter distance V/Line plus Metro Trains (Melbourne), trams and buses in the latter, so perhaps simpler ticketing than in UK
 
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Bletchleyite

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(d) ready availability of drinking water on trains - I can't recall seeing this in the UK

Avanti are adding this feature, but they're the first.

(f) in Victoria especially,being able to take bikes on trains (though limited, and conductors can refuse, not that I've seen this lately)

Bikes can be taken on trains in the UK too.
 
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