The London Overground Customer Charter says
So the byelaws are the same as National Rail, but both the TfL and the NR the Conditions of Carriage apply? Surely this is incorrect as both documents conflict each other.
Conditions of Carriage
TfL Conditions of Carriage set out your rights and duties as a customer of TfL. Copies of this document can be obtained online at tfl.gov.uk
The National Rail Conditions of Carriage set out the legal contract you have with us when you purchase a ticket and travel with London Overground. A copy of the National Rail Conditions of Carriage can be obtained free of charge from any London Overground ticket office, from our Customer Services Team or online at www.nationalrail.co.uk
Railway Byelaws
Britain’s Railway Byelaws cover trains, tracks and stations across the country. To ensure ease of travel and safety on the railway system, including customers, staff, property and equipment, the Byelaws need to be observed by everyone.
The Byelaws prohibit smoking and the carriage of open alcohol containers on London Overground trains and stations. The Railway Byelaws can be found online at www.dft.gov.uk
So the byelaws are the same as National Rail, but both the TfL and the NR the Conditions of Carriage apply? Surely this is incorrect as both documents conflict each other.
As I understand it, LOROL is a Toc (but not one franchised by the DfT), which operates services under contract to Rail for London Limited.Who will clarify what London Overground is? Is it a tube train? Is it London 'Underground' or is it part of the national rail network, given it's essentially an overland train - in some cases running on routes that certainly were ordinary railways.