Yesterday (Sun 19/01/20) I looked to purchases an Off Peak return Leominster (LEO) to Manchester Piccadilly (MAN) using the TFW web site .
I selected 10:01 departure LEO to MAN , which required a change of train from TFW to Aventi at Crewe , return 14:30 direct MAN to LEO. arrival 16:29 on TFW .
Booked tickets at 08:46.
Returning I arrived at MAN at about 14:00 to get the 14:30 and no evidence on departures board . Queried this and was told to take next train to Crewe and pick up TFW Swansea train coming from Manchester Oxford road.
Arrived at LEO 59 Mins later than planned, so put in an online delay repay on TFW website.
It recognised the 14:30 train as a selection for refund.
Does anyone know what happened between , my time of booking and the departure ? Did the service ever really exist ?
The gentleman I was sitting next to on the train had also had exactly the same issue having booked his ticket to travel from Hull to Craven arms. using the 14:30 MAN departure.
I selected 10:01 departure LEO to MAN , which required a change of train from TFW to Aventi at Crewe , return 14:30 direct MAN to LEO. arrival 16:29 on TFW .
Booked tickets at 08:46.
Returning I arrived at MAN at about 14:00 to get the 14:30 and no evidence on departures board . Queried this and was told to take next train to Crewe and pick up TFW Swansea train coming from Manchester Oxford road.
Arrived at LEO 59 Mins later than planned, so put in an online delay repay on TFW website.
It recognised the 14:30 train as a selection for refund.
Does anyone know what happened between , my time of booking and the departure ? Did the service ever really exist ?
The gentleman I was sitting next to on the train had also had exactly the same issue having booked his ticket to travel from Hull to Craven arms. using the 14:30 MAN departure.
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