I need to travel to Henley - London tomorrow, and was going to buy a ticket online, then pick it up from the TVM at the station on the way home tonight. However I was delayed and never got round to the online purchase, deciding instead to just buy it direct from the TVM instead. However, when I got to the machine this evening it was out of order. So my questions are these. If I had purchased online as planned, and could not collect from the designated TVM tonight, and it was still out of order tomorrow, what would happen? Specifically - Can the guard on the train (there usually is one in the morning), or the ticket office issue the ticket bought online? If not, and I had to buy a fresh ticket, would I have been able to get a full refund on the ticket I had bought online? As it stands, I will be queuing up for a ticket tomorrow anyway, so just asking out of curiosity.