What happens when you miss a train with an Advance ticket (because of a prior delay)?

Discussion in 'Fares Advice & Policy' started by All Line Rover, 8 Jul 2011.

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  1. All Line Rover

    All Line Rover Established Member

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    Tomorrow (Saturday) I will make the following journey:
    • Whitchurch [07:04] to Crewe [07:22] (ATW - Anytime ticket)
    • Crewe [07:55] to London Euston [09:46] (VT - Advance ticket)
    If the [07:04] service from Whitchurch is delayed (or cancelled) so that I miss my connecting [07:55] train from Crewe which has an Advance ticket, am I still allowed to take the next available service?
     
  2. John @ home

    John @ home Established Member Fares Advisor

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    Yes. Condition 19 of the National Rail Conditions of Carriage gives you the right to use more than one ticket for a single journey. In this case your journey is from Whitchurch to London Euston.

    The Conditions of use section of Advance ticket terms and conditions states
     
  3. jcollins

    jcollins Veteran Member

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    However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.
     
  4. Ferret

    Ferret Established Member

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    The words that sprang instantly to my mind were 'not this again'!!!
     
  5. WelshBluebird

    WelshBluebird Established Member

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    Surely that cannot be correct?
    If the NRCoC covers you, then surely you would be within your rights to refuse to buy a new ticket?
    I know that is exactly what I would do.

    Slightly off topic, that is one thing I don't understand about the railways. Why are people often expected to pay and then sort out a refund later on if they are entitled to one? What about people who cannot afford to stump up for a second ticket (especially on longer distance routes like Crewe to London where the cost of buying a new ticket is quite high)?
     
  6. All Line Rover

    All Line Rover Established Member

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    Must all trains carry a copy of the NRCoc? It that is the case, can't you just ask to see it so that you can point out to the TM the condition?
     
  7. bb21

    bb21 Moderator Staff Member Moderator

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    I hope people have learned to not hand over any money under whatever circumstance. I wouldn't trust any TOC to refund overpaid fares swiftly, least of all Virgin.
     
  8. John @ home

    John @ home Established Member Fares Advisor

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    This is very unlikely and the issuing of Advance fares - FAQs by ATOC on 30 June 2011 makes it even less likely. Our advice when asked to pay when you are certain that your ticket is valid remains:
    • don't pay any money on the spot
    • politely accept an Unpaid Fares Notice
    • come back to this forum for advice on how to challenge it.
     
  9. Smethwickian

    Smethwickian Member

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    Those more au fait with staff at Crewe might know how helpful they are, but if the OP has time at Crewe, is there any advantage to going to the ticket office or customer service point to get them to endorse his onward AP ticket or issue some kind of (free) excess?
     
  10. All Line Rover

    All Line Rover Established Member

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    Yes, I would definitely do that first. (Hopefully Martin the manager would be there! :D)
     
  11. SS4

    SS4 Established Member

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    I thought much the same
     
  12. Ferret

    Ferret Established Member

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    I carry a copy in my kitbag. Can be useful for both me and the pax....
     
  13. VideozVideoz

    VideozVideoz Member

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    Drive to Crewe then there's only 1 train to catch!
     
  14. All Line Rover

    All Line Rover Established Member

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    Taking the train is cheaper, and saves dad moaning about having to drive so far! :) ;)
     
  15. jcollins

    jcollins Veteran Member

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    So Virgin staff don't even have a mobile phone?
     
  16. All Line Rover

    All Line Rover Established Member

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    The First Class hosts always have a mobile phone! ;) :lol:
     
  17. brompton rail

    brompton rail Member

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    I would ask the conductor on the late running train to endorse my Whitchurch - Crewe ticket to the effect that the train was xx minutes late.
     
  18. AlterEgo

    AlterEgo Established Member

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    Sorry to intervene on a tangent, but this is baseless.
     
  19. Pumbaa

    Pumbaa Established Member

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    If it's based on personal experience, then it is not baseless. In 2008, they were recognised as one of the slowest TOCs to respond to customer problems, but that was the last time I think they ran that survey/exercise. Recent experience on forums and talking to travellers indicates that this isn't the case.

    On a personal note, I've had reason to complain to Virgin twice with a refund matter. On one occasion, they dealt with it in 27 days, but satisfactorily. On the second occasion, it took two months as it went full circle "it's not our fault, it was Northern's fault, Merseyrail's fault, London Midland's fault, okay it was our fault".
     
  20. 12CSVT

    12CSVT Established Member

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    That's only an option if the OP can drive. Not everybody has a driving licence (or a car).
     
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