What I think the general public, and indeed many politicians, feel about transport in London is this :
The fares are generally understood to be the highest of any major conurbation in the world. And yet vast numbers pay them. The vehicles are substantially overcrowded with passengers all paying these highest fares.
And yet the system needs a a substantial subsidy as well. This is despite this ever-increasing, often substantially, number of customers, which any commercial business would think was great. And major improvements such as Crossrail need what seems to be their entire capital cost paid for out of further public funds, despite which it is reliably expected to be full from day one, with passengers paying those highest fares.
So the question is, where does the money go? Why has rolling stock cost, both trains and buses, risen in price well above inflation, despite which it seems to regularly lose many of the features that passengers actually value, such as seats. Why despite this substantial and ever-increasing revenue are trains continually in short supply on the infrastructure? Why are 2-car trains run on busy routes which are full and standing outside the peaks? Why does the time taken to recover from disruptions on the system go ever upwards?
Meanwhile the price of comparable motor vehicles has risen at less than inflation. The specification and standard of them has risen very substantially over the same period. The seats have got significantly better, whereas on rail where once you had even a basic seat you now have to stand. In some cases, although no longer in Britain, these motor vehicles are produced by the same manufacturers as rail vehicles, yet the value for money has gone in opposite directions.
How has all this been allowed to happen by the industry professionals?