Who maintains and updates National Rail Enquiries?

infobleep

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The Royal Mail postcode/address finder still shows Station Approach - so it that is still the official postal address then the NRE entry is correct.
That is not correct,.the official address is what the local authority deem it to be. Royal Mail are only the custodians of the postcode, which as a private company they own the rights too. Perhaps Royal Mail were not updated on the changes. It is for the local authority to do that.
 
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SargeNpton

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That is not correct,.the official address is what the local authority deem it to be. Royal Mail are only the custodians of the postcode, which as a private company they own the rights too. Perhaps Royal Mail were not updated on the changes. It is for the local authority to do that.
If the local authority has not told the Royal Mail of the address change then perhaps they also haven't told the TOC.
 

infobleep

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If the local authority has not told the Royal Mail of the address change then perhaps they also haven't told the TOC.
Normally you deal with the freeholder and applicant, usually the developer. The freeholder is Network Rail and the developer may be the company formed between Network Rail and someone else, whose name I forget, or a totally different developer entirely. Network Rail is involved in the station rebuilding but I'm not sure about the other flat development.

Usually, you would inform others impacted on this as well. You might also consult with them if such things are required.

As the freeholder of the site, I might also expect Network Rail to engage with the companies occupying that site. Usually leaseholders. I don't know if South Western Railway would be a leaseholder, given Network Rail manage the site.

I am actually going to try and contact the team who deal with this to get them to update Royal Mail if they haven't already done so. I don't have any insider info as to who deals with this but I might be able to find out.

I will also contact Royal Mail just to see what they do. I know what they should do, refer me to Guildford Council.
 
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QueensCurve

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A lot of negative comment about NRE here but I think it is a very useful resource. It is my go too site for journey planning.

My only major whinge is that the click through links to TOCs or ticket buying sometimes fail.

I have a minor whinge about some of the language used to describe "disruption".
 

Atishyou

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A lot of negative comment about NRE here but I think it is a very useful resource. It is my go too site for journey planning.

My only major whinge is that the click through links to TOCs or ticket buying sometimes fail.

I have a minor whinge about some of the language used to describe "disruption".

Quite. Considering there's only generally 2 controllers on at any one time, to deal with the whole of England, Scotland and Wales, the work they do is great.

Could it be better? Absolutely, if there was another 10 people doing it, but even then, it wouldn't be perfect.

It's like the railway in some aspects, as the TOCs all want to do their own thing and NRE are trying to simplify things for those without railway knowledge.

Regarding your last point, again, it's set 'things' / reasons that used to be distributed via Tyrell (a messaging type system), but depending on the incident, sometimes a more vague reason would be used, e.g. for a SPAD or if someone has been struck by a train and they don't want rubber-neckers appearing.
 

IanXC

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Regarding your last point, again, it's set 'things' / reasons that used to be distributed via Tyrell (a messaging type system), but depending on the incident, sometimes a more vague reason would be used, e.g. for a SPAD or if someone has been struck by a train and they don't want rubber-neckers appearing.
And here are the lists of available reasons (although some TOCs don't support all of them):

 

TUC

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One thing is for sure. Anyone who can't find a station due to a minor change of name needs to learn to use their initiative .
 

Egg Centric

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Not an answer to this question, but a related one "Who maintains PlusBus and how quickly do they react?" - I found an error* on the PlusBus website Thursday evening at 11pm. Emailed them using https://plusbus.info/contact and they had it corrected by Friday 8:29am!

Somehow I doubt this would happen so quickly on national rail!


*They were spelling "Bushey" "Bushy". Exciting eh?
 

infobleep

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Quite. Considering there's only generally 2 controllers on at any one time, to deal with the whole of England, Scotland and Wales, the work they do is great.

Could it be better? Absolutely, if there was another 10 people doing it, but even then, it wouldn't be perfect.

It's like the railway in some aspects, as the TOCs all want to do their own thing and NRE are trying to simplify things for those without railway knowledge.

Regarding your last point, again, it's set 'things' / reasons that used to be distributed via Tyrell (a messaging type system), but depending on the incident, sometimes a more vague reason would be used, e.g. for a SPAD or if someone has been struck by a train and they don't want rubber-neckers appearing.
I hadn't realised there were only 2 people responsible for National Rail Enquiry Web Site updates. That's surely too few but I speak as an outsider.

And here are the lists of available reasons (although some TOCs don't support all of them):

I find it fascinating that not all TOCs support all reasons. I assume that is due to software suppliers.

If only software suppliers would support everything. I have a vested interest in this as a software user.
One thing is for sure. Anyone who can't find a station due to a minor change of name needs to learn to use their initiative .
That is true but as someone who works in addressing and Street Naming and Numbering, I take pride in wanting the information to be accurate and correct.

Anyway I contacted Royal Mail, who currently gave me the contact details of Guildford Council's Street Naming and Numbering department and I e-mailed them to ask them to update Royal Mail.

I also informed the Ordnance Survey, as I have the ability to do so at work, and they have made the required change.
 

Atishyou

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I hadn't realised there were only 2 people responsible for National Rail Enquiry Web Site updates. That's surely too few but I speak as an outsider.


I find it fascinating that not all TOCs support all reasons. I assume that is due to software suppliers.

If only software suppliers would support everything. I have a vested interest in this as a software user.

That is true but as someone who works in addressing and Street Naming and Numbering, I take pride in wanting the information to be accurate and correct.

Anyway I contacted Royal Mail, who currently gave me the contact details of Guildford Council's Street Naming and Numbering department and I e-mailed them to ask them to update Royal Mail.

I also informed the Ordnance Survey, as I have the ability to do so at work, and they have made the required change.
It's 2 who do real time service disruption, then a further 1 who covers all the social media accounts and 2 who do the engineering information.

There's no-one who sits doing the rest of the website (per se), but if anything is raised, they'll look at it when possible. Each TOC has admin access and NRE are 'super-users'.
 

TUC

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NRE is a mess. There's lots of info that is wrong and lots missing. Rover ticket info is particularly bad, with several rovers not having any prices or validity area info.
And yet there is an intention for NRE to sell tickets. Why? I go to the site that has best functionality and accuracy, not ne that happens to have some link to the rail industry.
 

infobleep

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It's 2 who do real time service disruption, then a further 1 who covers all the social media accounts and 2 who do the engineering information.

There's no-one who sits doing the rest of the website (per se), but if anything is raised, they'll look at it when possible. Each TOC has admin access and NRE are 'super-users'.
How interesting. In my opinion they clearly need more staff.

No wonder the site has out of date information on it at times. I mean more generally and not in this case per se.
 

Atishyou

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How interesting. In my opinion they clearly need more staff.

No wonder the site has out of date information on it at times. I mean more generally and not in this case per se.
They do, but it's not something the TOCs will fund more than they currently do, as they want to do their own thing!
 

infobleep

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They do, but it's not something the TOCs will fund more than they currently do, as they want to do their own thing!
Well, I think it is good for the general public to highlight inaccuracies so that there are examples of members of the public pointing out things that need to be updated.

After all, if they find the issues themselves someone or some people higher up might say well nothing needs to be done as no one has raised an issue or complained.
 

IanXC

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I find it fascinating that not all TOCs support all reasons. I assume that is due to software suppliers.

If only software suppliers would support everything. I have a vested interest in this as a software user.

I believe its a combination of suppliers not supporting, voice over artists having not recorded, policy decisions by some TOCs not to use particular reasons (for example Person hit by a train, or xyz yesterday) and contractual issues/costs with adding new reasons when they are agreed. As the Darwin feed can include them all, any TOC not supporting them all has to have a mapping from one to another so they can be displayed, for example if TOC A marks one of their trains as being delayed by "a fault with the radio system between the driver and the signaller" and TOC B's station at which that train calls doesn't have that reason set up they will have had to map it to another, which I would bet, in this example would be "a train fault" or "a fault with the signalling system".
 
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According to the app - Worcestershire Parkway does not exist anymore - you cannot search for any services to and from it as it does not appear on the list when you start to type it in (or use the CRS code of WOP)

(Image shows search results when typing in the word Worcester)
 

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infobleep

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I typed in WOP and it worked for ms but maybe there is an update to the app which I haven't installed yet as my Android mobile is low on internal storage space.
 

PHILIPE

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Both NRE site and TFW Journey Check today have referred to a PHBT (Person Hit By A Train) on the Marches as an "Operational Incident"
 
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trebor79

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NRE website is rubbish. I use brfares and brtimes.com. Simple websites that work, don't load loads of annoying websites and the feature on brtimes that allows you to click on an arrival or departure time and see possible connecting services is a real boon. Planning a multi-leg journey can be a real pain on NRE, but is easy on brtimes.
 

HSP 2

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Who looks after the maps on NRE?
The newest maps the computer generated one are just not fit for purpose.
The slightly older one are spoilt by the writing been too small.
The first set of maps with the photos were very good.
 

Atishyou

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Well, I think it is good for the general public to highlight inaccuracies so that there are examples of members of the public pointing out things that need to be updated.

After all, if they find the issues themselves someone or some people higher up might say well nothing needs to be done as no one has raised an issue or complained.
I don't disagree that people should highlight errors. After all, it is being done by humans and we make mistakes.

Yet some people on here berate the (free) service and expect the world, when the reality of those who maintain it is much different.

Your direct line for any issues is tweet it to @nationalrailenq - that goes directly to the people who do the website (some at the RDG also have access). They'll update any issues asap (depending how busy they are) or they'll pass it on to be investigated when time allows if it's something else like a station address.

Who looks after the maps on NRE?
The newest maps the computer generated one are just not fit for purpose.
The slightly older one are spoilt by the writing been too small.
The first set of maps with the photos were very good.
Which maps? Disruption maps, general network maps or station maps?
 

pdeaves

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Which maps? Disruption maps, general network maps or station maps?
With reference to photos, I suspect the station maps.

The old disruption/engineering wok maps were good as they showed the affected route clearly. Now the system has been 'improved' by just showing symbols making it unclear where the limits are (not helped by not necessarily showing all stations in the affected area).
 

Atishyou

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With reference to photos, I suspect the station maps.

The old disruption/engineering wok maps were good as they showed the affected route clearly. Now the system has been 'improved' by just showing symbols making it unclear where the limits are (not helped by not necessarily showing all stations in the affected area).
That's what I thought, but thought I'd check.

Are you referring to the service disruption indicator about the symbols? The disruption should be on there with a map (it's been a while since I looked)
 

pdeaves

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Are you referring to the service disruption indicator about the symbols? The disruption should be on there with a map (it's been a while since I looked)
Specifically advanced engineering works. There seems to be, typically, a single symbol plonked somewhere on the route, whereas previously the entire affected route was coloured red. The old way showed at a glance an indication of the disruption. By contrast, the Manchester-Rochdale work coming up has various bus symbols dotted around the map (https://www.nationalrail.co.uk/static/documents/maps/Stalybridgel 2 Aug.pdf) and one has to guess which routes are covered by buses (yes, the text on https://www.nationalrail.co.uk/serv...ntAndFuture.aspx?TravelDate=11/08/2021&TOC=nt says so, but it's not as clear as it could be on the map).
 

Atishyou

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Specifically advanced engineering works. There seems to be, typically, a single symbol plonked somewhere on the route, whereas previously the entire affected route was coloured red. The old way showed at a glance an indication of the disruption. By contrast, the Manchester-Rochdale work coming up has various bus symbols dotted around the map (https://www.nationalrail.co.uk/static/documents/maps/Stalybridgel 2 Aug.pdf) and one has to guess which routes are covered by buses (yes, the text on https://www.nationalrail.co.uk/service_disruptions/currentAndFuture.aspx?TravelDate=11/08/2021&TOC=nt says so, but it's not as clear as it could be on the map).
Yeah that could be made a little bit simpler.

The station maps.
Separate team were commissioned to go to each station, photograph and make the maps, but that was years ago. So probably nobody.
 
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