gingerheid
Established Member
- Joined
- 2 Apr 2006
- Messages
- 1,492
Hello
Would be very grateful if someone can point me in the right direction...
My mum did a return journey on Scotrail > VT East Coast > East Midlands Trains services, using tickets bought from Scotrail.
On the outward journey the East Midlands leg was delayed by 80 mins.
On the return journey the VTEC leg was delayed by 64 mins, causing her to finish the journey 61 mins late.
Who should she make her delay repay claims to?
EMT and VTEC seems logical, but I thought I should check as I've previously claimed a refund for a Great Northern ticket from Virgin WC after some to-ing and froing as to who was responsible for the Anglia ticket machine not working...
Would be very grateful if someone can point me in the right direction...
My mum did a return journey on Scotrail > VT East Coast > East Midlands Trains services, using tickets bought from Scotrail.
On the outward journey the East Midlands leg was delayed by 80 mins.
On the return journey the VTEC leg was delayed by 64 mins, causing her to finish the journey 61 mins late.
Who should she make her delay repay claims to?
EMT and VTEC seems logical, but I thought I should check as I've previously claimed a refund for a Great Northern ticket from Virgin WC after some to-ing and froing as to who was responsible for the Anglia ticket machine not working...