In Scunthorpe we have Stagecoach and a small independent operator called Hornsbys www.hornsbytravel.co.uk running the town network. When it comes to using a concessionary bus pass on the Stagecoach buses, all you need to do is pop your bus pass on top of the ticket machine, it prints your ticket automatically without any driver intervention and you don't even need to state your destination. The driver only intervenes if there is a problem such as the machine not reading your pass. With Hornsbys however, you put the pass on the machine, but the driver insists on knowing exactly where you are going, then inputs it on the touchscreen, before you take your ticket. When I asked one driver why, they said it's so that the council knows exactly how much to reimburse us for each passenger's journey made with a pass as the subsidiaries are measured in the distance the passenger has travelled on that route with their pass. Another driver however said that's not true at all, it doesn't matter how far on a bus route anyone travels with a pass on, they only ever get reimbursed 50p for each journey on a bus pass recorded.